Remote Team Lead, Digital Workplace Engineering

K&L Gates; Dallas (TX); On-site; USD 128,000 - 249,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

401(k) Retirement Plan

Paid Time Off (25–30 days per year)

Professional Development Opportunities

Hybrid/Remote Work Opportunities

Job summary

K&L Gates in Dallas, TX is seeking a Team Lead: Digital Workplace Engineer to enhance user experience and oversee digital workplace services firmwide. You will lead technical and operational strategies to improve productivity and service quality across various teams.

The ideal candidate has over 7 years in digital workplace or endpoint engineering with strong skills in Windows, Azure, and automation. This role offers a competitive salary and a comprehensive benefits package.

Qualifications

• 7+ years in digital workplace or endpoint engineering.
• Experience improving user experience (DEX) and service outcomes.
• Proven track record partnering with Service Desk organizations.

Responsibilities

• Own the entire digital workplace user experience and drive continuous improvement.
• Establish metrics for DEX and monitor user sentiment.
• Conduct root cause analysis and eliminate recurring issues.

Skills

Windows proficiency

Endpoint management

Azure

Automation implementation

Stakeholder influence

Communication skills

Driving automation

Job description

K&L Gates in Dallas, TX is seeking a Team Lead: Digital Workplace Engineer to enhance user experience and oversee digital workplace services firmwide. You will lead technical and operational strategies to improve productivity and service quality across various teams.

The ideal candidate has over 7 years in digital workplace or endpoint engineering with strong skills in Windows, Azure, and automation. This role offers a competitive salary and a comprehensive benefits package.