Lead Digital Workplace Engineer: UX, Automation & Services

K&L Gates; Boston (MA); Hybrid; USD 128,000 - 249,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

401(k) Retirement Plan and Profit Sharing

Paid Time Off (25-30 days per year)

Hybrid/Remote Work Opportunities

Job summary

K&L Gates is seeking a Team Lead: Digital Workplace Engineer in Boston, Massachusetts. The role oversees user experience, performance, and reliability of digital workplace services, providing strategic and operational leadership. Responsibilities include driving improvements in user experience and ensuring service quality across various teams.

The ideal candidate should have 7+ years of experience in digital workplace engineering, proficiency in Windows, Azure, and automation, along with exceptional communication skills. A competitive salary package, including bonus opportunities, is provided.

Qualifications

• 7+ years in digital workplace / endpoint engineering.
• Experience improving user experience (DEX) and service outcomes.
• Proven track record partnering with Service Desk organizations.

Responsibilities

• Owning the entire digital workplace user experience while driving continuous improvement.
• Defining standard operating procedures and RACI models.
• Leading vendor performance aligned with experience service level agreements.

Skills

Windows

Endpoint management

Azure

Automation

Stakeholder influence

Communication skills

Job description

K&L Gates is seeking a Team Lead: Digital Workplace Engineer in Boston, Massachusetts. The role oversees user experience, performance, and reliability of digital workplace services, providing strategic and operational leadership. Responsibilities include driving improvements in user experience and ensuring service quality across various teams.

The ideal candidate should have 7+ years of experience in digital workplace engineering, proficiency in Windows, Azure, and automation, along with exceptional communication skills. A competitive salary package, including bonus opportunities, is provided.