Lead Digital Workplace Engineer: UX, Automation & Services

K&L Gates; Austin (TX); Hybrid; USD 128,000 - 249,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

401(k) Retirement Plan

Paid Time Off (25-30 days)

Professional Development Opportunities

Flexible Spending Accounts

Job summary

K&L Gates is seeking a Team Lead: Digital Workplace Engineer to oversee user experience and performance of digital services. The role includes providing strategic and operational leadership for endpoint engineering while driving excellence and reducing user experience friction.

The ideal candidate should have 7+ years of experience in digital workplace/endpoint engineering and proficiency in Windows and Azure. This position offers a competitive salary range and a comprehensive benefits package, ensuring a supportive environment.

Qualifications

• Proficiency in Windows and Azure while ensuring effective implementation.
• Exceptional stakeholder influence and communication skills.
• Experience improving user experience and service outcomes.
• Proven track record partnering with Service Desk organizations.
• Experience driving automation and standardization.

Responsibilities

• Owning the entire digital workplace user experience.
• Establishing metrics for DEX and monitoring user sentiment.
• Conducting root cause analysis and removing recurring issues.
• Leading change initiatives and enhancing user adoption.
• Defining key performance indicators and delivering reports.

Skills

Windows

Endpoint Management

Azure

Automation

Stakeholder Influence

Communication Skills

User Experience Improvement

Change Management

Performance Reporting

Education

7+ years in digital workplace/endpoint engineering

Job description

K&L Gates is seeking a Team Lead: Digital Workplace Engineer to oversee user experience and performance of digital services. The role includes providing strategic and operational leadership for endpoint engineering while driving excellence and reducing user experience friction.

The ideal candidate should have 7+ years of experience in digital workplace/endpoint engineering and proficiency in Windows and Azure. This position offers a competitive salary range and a comprehensive benefits package, ensuring a supportive environment.