Lead, Digital Operations

belron; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Safelite is seeking a Lead, Digital Operations to operate and continuously improve the mechanisms that connect planning, portfolio visibility, performance, and decision making across Digital.

Reporting to the head of Digital Operations, you will lead core operating rhythms, build the tools and performance views the organization runs on, and identify where the operating model can become more effective. This is a senior IC role combining strategy with hands-on delivery and AI-powered optimization.

Responsibilities

• Lead the Digital Operating Cadence across planning, performance rhythms, and decision forums.
• Maintain the integrated portfolio view across Digital product domains and priorities.
• Enable prioritization and investment decisions with clear value, alignment, and capacity.
• Build and maintain performance signals across product outcomes and delivery health.
• Improve the Digital operating model by reducing friction and enhancing ownership and flow.
• Enable AI-powered improvements in analysis, reporting, and decision support.

Job description

A Brief Overview

We are building a modern digital organization that drives meaningful growth and operating value for Safelite. Digital Operations creates the structure, visibility, and discipline that help that organization perform at its best. We are seeking a Lead, Digital Operations to operate and continuously improve the mechanisms that connect planning, portfolio visibility, performance, and decision making across Digital.

Reporting to the head Digital Operations, you will work across the Digital portfolio to maintain a clear view of priorities, commitments, capacity, dependencies, and outcomes. You will turn the Digital operating model into a working system that leaders and teams can rely on to make decisions and deliver against shared goals.

This is a senior individual contributor and builder role. You will lead core operating rhythms, build the tools and performance views the organization runs on, use AI to improve the speed and quality of the work, and identify where the operating model itself can become more effective.

What You Will Do

Lead the Digital Operating Cadence

Lead the planning and performance rhythms that connect strategy, priorities, capacity, commitments, and outcomes across Digital.

Run quarterly planning, roadmap reviews, retrospectives, performance reviews, and in-cycle decision forums.

Shape each forum around the evidence and decisions that matter, with clear ownership and follow-through.

Maintain the shared views leaders and teams use to understand priorities, commitments, dependencies, capacity, and risk.

Ensure decisions translate into action and are reflected consistently across the portfolio.

Maintain the Integrated Portfolio

Build and maintain the connected view of work across Digital product domains and functional priorities.

Bring individual product and functional roadmaps together into a portfolio-level view of investment, expected outcomes, timing, and dependencies.

Surface competing priorities, capacity constraints, cross-team dependencies, and risks early enough to act.

Work directly with Product and functional leaders to keep the portfolio current and decision-ready.

Create clarity around what has changed, where attention is required, and which decisions need to be elevated.

Enable Prioritization and Investment Decisions

Operate the mechanisms through which new opportunities and investments are evaluated across Digital.

Ensure opportunities have clarity around expected value, intended outcomes, strategic alignment, evidence, and capacity implications.

Build the analysis and tradeoff views leaders need to compare opportunities and make portfolio decisions.

Translate prioritization decisions into changes across roadmaps, capacity, commitments, and portfolio views.

Identify where demand, capacity, or changing performance requires a broader investment decision.

Build the Performance Signal

Build and maintain the connected view of Digital performance across product outcomes, customer behavior, financial performance, operational impact, and delivery health.

Partner with Finance, Analytics, Product, and Technology to maintain trusted measures and clear definitions.

Connect what was invested, what changed, and what value was created into a coherent view of portfolio performance.

Develop concise performance narratives that explain what the evidence indicates, where trajectory is changing, and what requires action.

Identify gaps in the signal and work across teams to improve the quality, consistency, and usefulness of the data.

Improve the Digital Operating Model

Evaluate how planning, prioritization, decision making, discovery, delivery, and cross-functional collaboration are working in practice.

Identify where the model creates friction through decision latency, rework, unclear ownership, unnecessary handoffs, competing processes, or low-value coordination.

Design and implement improvements to the ways of working, tools, routines, and operating mechanisms.

Establish measures that show whether those changes improved flow, predictability, learning velocity, quality, or team effectiveness.

Bring evidence from the day-to-day operation of the system back into how the broader Digital operating model evolves.

Enable AI-powered Ways of Working

Use AI directly across portfolio analysis, reporting,