Director, Strategic Operations

One Call; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

A leading healthcare service provider is seeking a Director of Strategic Operations to oversee the alignment of Product & Technology strategy with enterprise delivery. This role involves designing planning cycles, defining quality criteria, and facilitating executive reporting for Tier-1 initiatives. Candidates should possess strong governance expertise, over 10 years of program management experience, and the ability to work collaboratively in a remote setting. The position offers the flexibility of working from home with occasional in-person meetings.

Qualifications

• 10+ years of program or portfolio management experience.
• 3+ years in leadership roles.
• Experience establishing operating rhythms in complex organizations.

Responsibilities

• Design and operate quarterly roadmap planning cycles across Product & Technology.
• Establish and maintain executive publishing cadence.
• Lead PDLC rollout, define stage gates, deliverables, and quality criteria.

Skills

Systems thinking and strategic planning capability

Executive-level communication and facilitation skills

Strong portfolio and delivery governance expertise

Adaptive leadership with accountability focus

Ability to work independently and collaboratively in a remote environment

Education

Bachelor's degree or equivalent practical experience

Job description

Overview

The Director, Strategic Operations, is responsible for establishing and operating the execution rhythm that aligns Product & Technology strategy with consistent, enterprise-level delivery. This role designs and runs planning cadences, portfolio governance, and delivery systems that enable transparency, accountability, and value realization. The Director serves as both a strategic operations leader and a hands-on delivery leader, owning the Product Development Lifecycle (PDLC), quarterly planning cycles, executive delivery interfaces, and delivery accountability for at least one Tier-1 strategic initiative with C-suite visibility.

Responsibilities

• Design and operate quarterly roadmap planning cycles across Product & Technology
• Establish and maintain executive publishing cadence (weekly, monthly, quarterly)
• Lead PDLC rollout, define stage gates, deliverables, and quality criteria
• Coach teams on PDLC practices and continuously refine based on feedback
• Maintain enterprise portfolio visibility, dependencies, and capacity
• Facilitate prioritization and trade-off decision using clear frameworks
• Track and communicate portfolio-level flow metrics and systemic risks
• Partner with Finance on investment tracking and ROI validation
• Own delivery of at least one Tier-1 strategic initiative with executive reporting
• Integrate AI and automation initiatives into planning and delivery rhythms
• Prepare and support executive meetings related to delivery and execution
• Mentor Delivery Managers and serve as a culture carrier for delivery excellence

Educational And Experience Requirements

• Bachelor's degree or equivalent practical experience
• 10+ years of program or portfolio management experience
• 3+ years in leadership roles
• Experience establishing operating rhythms in complex organizations
• Executive and C-suite stakeholder engagement experience

Essential Knowledge, Skills & Abilities

• Systems thinking and strategic planning capability
• Executive-level communication and facilitation skills
• Strong portfolio and delivery governance expertise
• Adaptive leadership with accountability focus
• Ability to work independently and collaboratively in a remote environment
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
• Ability to work both independently and in a team environment
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply

Physical/Mental Demands & Work Environment

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.