Lead Development Representative (LDR) – Inside Sales

eSpecial Needs, LLC; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision insurance

Paid time off

Disability insurance

Hybrid work flexibility

Job summary

eSpecial Needs, LLC is seeking a hybrid sales development professional who will manage open quotes, re-engage customers, and identify upsell opportunities while assisting new customers to find the right products.

You’ll document all activity in HubSpot and collaborate with Customer Service and Inside Sales teams to drive opportunities and growth.

Qualifications

• Strong written and verbal communication skills; confident phone presence.
• Comfort with technology and CRM systems.
• Detail-oriented, reliable with follow-up, and able to juggle multiple priorities.
• Customer-first mindset.

Responsibilities

• Follow up on open and aging quotes — confirm status, answer questions, and move quotes toward opportunity or closure.
• Re-engage existing customers and reactivate dormant accounts (12-18 months inactive).
• Research and reach out to new organizations matching our ideal customer profile, via phone and email.
• Field calls from new customers, assess their needs, and recommend products - providing quotes, answering questions, or pointing them to the right information, and creating follow-up opportunities where appropriate.
• Maintain accurate, complete records in HubSpot - activities, notes, tasks, lifecycle stages, and opportunity details.

Skills

Communication skills

Phone presence

Attention to detail

Follow-up reliability

Multitasking

Customer-first mindset

Tech-savvy

Tools

HubSpot

Apollo.io

NetSuite

Job description

The Role

This hybrid role blends sales development with consultative inbound sales. You'll follow up on open quotes, re-engage existing and dormant customers, uncover upsell and expansion opportunities, and introduce our solutions to new organizations - while also fielding calls from new customers to understand their needs and recommend the right products. You'll work closely with our Customer Service and Inside Sales teams and be expected to document everything accurately in HubSpot.

What You'll Do

• Follow up on open and aging quotes — confirm status, answer questions, and move quotes toward opportunity or closure
• Re-engage existing customers and reactivate dormant accounts (12-18 months inactive)
• Research and reach out to new organizations matching our ideal customer profile, via phone and email
• Field calls from new customers, assess their needs, and recommend products - providing quotes, answering questions, or pointing them to the right information, and creating follow-up opportunities where appropriate
• Maintain accurate, complete records in HubSpot - activities, notes, tasks, lifecycle stages, and opportunity details

Your Tools

HubSpot (CRM, quotes, lifecycle stages), Apollo.io (lead research/outreach), NetSuite (order management), plus phone, email, and internal collaboration tools. Training provided.

What We're Looking For

Required:

• Strong written and verbal communication skills; confident phone presence
• Comfort with technology and CRM systems
• Detail-oriented, reliable with follow-up, and able to juggle multiple priorities without dropping things
• Customer-first mindset

Preferred:

• Experience in customer service, inside sales, or lead development
• Experience with HubSpot or similar CRM, quote follow-up, or inbound calls
• Interest in growing into an Inside Sales or Account Manager role

Compensation & Benefits

Salary + performance incentives. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Disability insurance.

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 1 year (Preferred)

Work Location: In person