Hands-On Desktop Support Manager | Lead Tech Ops

RIVO Holdings, LLC; San Diego (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Childcare & Family Support: up to $5,0

Stay Fit for Free

Company Events & Social Hours

Padres Tickets

Daily Perks: free coffee, energy, and

Parking & Commute: company-paid

Dedication Incentives

Generous Time Off

Comprehensive Health Coverage

401(k) with employer matching

Job summary

RIVO Holdings, LLC is seeking an experienced Desktop Support Manager to lead IT operations and hands-on end-user support. You will oversee a small desktop support team, manage hardware, software, and OS environments, and collaborate with leadership to maintain a secure, scalable tech landscape.

This role requires mentoring a team while actively solving problems and driving operational impact. The ideal candidate will have 5+ years in desktop support within Microsoft environments, 2+ years of

Qualifications

• 5+ years of desktop support experience in a Microsoft environment
• 2+ years of supervisory/lead/management experience
• Proficient with Microsoft 365, Entra ID, Intune, and Windows Server
• Demonstrated ability to troubleshoot complex technical issues from start to finish
• Strong communication, organizational, and project management skills
• Ability to balance strategic planning with hands-on execution

Responsibilities

• Lead, mentor, and develop desktop support team members and manage workflows
• Participate in interviewing, hiring, onboarding, and training staff
• Conduct performance evaluations and development planning
• Escalation point for advanced technical issues
• Manage and maintain hardware, software, and OS environments
• Setup and troubleshoot workstations, laptops, and peripherals
• Deploy technology for new hires and office expansions
• Manage user provisioning, access, onboarding, and offboarding
• Maintain inventories, documentation, licenses, and assets
• Maintain monitoring, backups, and recovery processes
• Support business continuity and disaster recovery planning
• Administer Microsoft 365 technologies and related services
• Perform upgrades, patches, and optimization
• Vendor relationship management
• Assist with budgeting and tech planning
• Partner with leaders to identify efficiency-enhancing solutions
• Maintain system documentation and knowledge bases

Skills

Desktop support

Leadership

Communication

Project management

Education

Bachelor's degree in IT/CS or related

Equivalent combination of education and experience

Tools

Microsoft 365

Entra ID

Intune

Windows Server

Job description

RIVO Holdings, LLC is seeking an experienced Desktop Support Manager to lead IT operations and hands-on end-user support. You will oversee a small desktop support team, manage hardware, software, and OS environments, and collaborate with leadership to maintain a secure, scalable tech landscape.

This role requires mentoring a team while actively solving problems and driving operational impact. The ideal candidate will have 5+ years in desktop support within Microsoft environments, 2+ years of