Lead Desktop Support (Imaging+ Migration exp)

US IT Solutions Inc; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

A technical support company is seeking a Lead Desktop Support in Wilmington, NC. The role requires expertise in various computer hardware and software, along with the ability to install new systems and configure peripherals. Successful candidates will have skills in data migration and technical documentation, ensuring robust support for customers' IT needs. This position offers a full-time opportunity to work within a collaborative environment.

Qualifications

• Skilled in handling various computer hardware, software, and peripherals.
• Experienced in installing and imaging new computers.
• Proficient in installing and configuring printers and peripherals.
• Migrating data and user profiles between systems.
• Documenting processes and procedures for technical field support activities.

Responsibilities

• Provide desktop support and maintain hardware and software.
• Install and configure new computers and peripherals.
• Migrate data and user profiles for clients.
• Migrate data and user profiles.
• Document processes and procedures for technical support activities.

Skills

Computer hardware and software skills

Networking protocols knowledge

Data migration skills

Technical documentation skills

Documentation

Job description

Full-time

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

We are looking to fill a position for Lead Desktop Support in Wilmington NC.

Qualifications

Skills:

• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing and imaging new computers and loading appropriate software for customers
• Installing local and network printers and other peripherals and configuration of same
• Migrating data and user profiles
• Documenting process and procedures related to technical field support activities