Lead Desk Clerk - Lake Murray State Park Golf Course

566 DEPARTMENT OF TOURISM AND RECREATION; Ardmore (OK); On-site; USD 23,000 - 24,000; Full time

Job summary

DEPARTMENT OF TOURISM AND RECREATION in Oklahoma seeks a Lead Desk Clerk for the Lake Murray State Park Golf Course to manage a front desk team, handle reservations, cash handling, and guest services. This supervisory role ensures smooth operations of front office functions at the park facilities.

The position requires strong communication skills, a minimum of five years in related clerical or public-facing work, and a valid driver’s license.

Qualifications

• Five (5) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.
• Ability to effectively communicate with a variety of people both orally and in writing.
• Possess a valid Driver’s License.

Responsibilities

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Receives walk-in and phone-in reservation requests.
• Check guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.

Skills

Public contact work

Communication skills

Driver's license

Job description

Lead Desk Clerk - Lake Murray State Park Golf Course Agency

DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization: Lake Murray Golf Course

Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation.

The starting pay for this position is $16.81/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $17.33/hr.

Job Description

Lead Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or resort. This is a supervisory level position that may be responsible for scheduling and training a small team. They are responsible for providing customers with requested information or assistance concerning services or direct requests to those who can provide the service.

Responsibilities

• operating various types of telephone or communications equipment
• issuing equipment, supplies, or other materials
• processing applications for various licenses or permits
• making room, cabin or camp site reservations
• serving as a cashier

Typical Job Duties

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Receives walk-in and phone-in reservation requests.
• Check guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to lodge guests.
• Assists with gift shop at front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Work with Group Sales department to receive and enter rooming lists.
• Performs other related duties as assigned.

Minimum Qualifications

• Five (5) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.
• Ability to effectively communicate with a variety of people both orally and in writing.
• Possess a valid Driver’s License.

Special Requirements

Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency. All candidates tentatively selected for this position will be subject to a background check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.