Seasonal Customer Service Representative - Lake Murray State Park

Oklahoma Ag; Northern (KY); Hybrid; USD 15,000 - 18,000; Part time

Job summary

Oklahoma Tourism and Recreation Department is seeking a Seasonal Customer Service Representative at Lake Murray State Park. You will be the public-facing staff in the park’s front office, lodge, or golf shop, handling reservations, payments, and guest inquiries.

Typical duties include answering phones, processing reservations, checking guests in, handling charges, and assisting with shop sales. Flexibility for holidays and weekends is required.

Qualifications

• Must be at least 16 years of age.

Responsibilities

• Answers phones and walk-ins, provides information about location facilities.
• Processes reservation requests for rooms, cabins, or campsites.
• Checks guests in/out of reservations and validates parking.
• Posts charges and processes payments including credit card vouchers.
• Assists with gift shop sales and restocking merchandise.
• Prepares reports and correspondence using standard office software.

Job description

**Job Posting Title**Seasonal Customer Service Representative - Lake Murray State Park**Agency**566 DEPARTMENT OF TOURISM AND RECREATION**Supervisory Organization**Lake Murray State Park**Job Posting End Date**Refer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.**Estimated Appointment End Date (Continuous if Blank)**January 01, 2099**Full/Part-Time**Part time**Job Type**Seasonal (Fixed Term) (Seasonal)**Compensation**This position pays $12 per hour.**Job Description**# **Basic Purpose**Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or golf pro shop. They are responsible for providing customers with requested information or assistance concerning services or directing requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin or camp site reservations; or serving as a cashier. # **Typical Job Duties*** Answers telephones, takes messages, and provides information about location facilities.* Receives walk-in and phone-in reservation requests.* Check guests into reservations, validates parking.* Posts charges to guest accounts, including necessary corrections and transfers.* Collects charges, processes credit card vouchers, and closes guest accounts.* Checks in/out recreation equipment, golf carts, etc. to guests.* Assists with gift shop sales and restocking merchandise.* Prepares various reports under general direction.* Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.* Performs general housekeeping in public areas.* Performs other duties as assigned to support daily operations and agency needs. # **Minimum Qualifications*** Must be at least 16 years of age. # **Special Requirements*** Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.