Seasonal Customer Service Representative - Lake Murray State Park Lodge

State of Oklahoma; Ardmore (OK); On-site; USD 14,000 - 19,000; Part time

Job summary

State of Oklahoma, Lake Murray State Park Lodge is seeking a Seasonal Customer Service Representative to be the public-facing assistant in the park’s front office and lodge. You will handle reservations, guest check-ins, and cashier duties, while assisting with information requests and daily clerical tasks.

The role is part-time and seasonal, with responsibilities across reception, reservations, and basic reports.

Qualifications

• Must be at least 16 years of age.

Responsibilities

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Job description

Job Posting Title

Seasonal Customer Service Representative - Lake Murray State Park Lodge

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Lake Murray Resort

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

January 01, 2099

Full/Part-Time

Part time

Job Type

Seasonal (Fixed Term) (Seasonal)

Compensation

This position pays $12.00 per hour.

Job Description

Basic Purpose

Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or golf pro shop. They are responsible for providing customers with requested information or assistance concerning services or directing requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin or camp site reservations; or serving as a cashier.

Typical Job Duties

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Minimum Qualifications

• Must be at least 16 years of age.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Job Hub.