Dental Front Desk Lead — Fast-Paced, Patient-Centric

Smile Services of New York; Manhasset (NY); On-site; USD 25,000 - 40,000; Part time

Benefits offered by this job

Competitive salary

Advancement opportunities

Training & development

Job summary

Smile Services of New York is seeking a professional and detail-oriented Dental Receptionist to join our practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, and handle administrative tasks with efficiency and compassion in a fast-paced environment.

This role requires strong communication skills and proficiency in dental/medical office systems, with a solid understanding of healthcare documentation and billing procedures.

Qualifications

• Prior experience in a dental or medical office setting is required, especially with dental terminology, insurance verification, and medical billing processes.
• Proficiency with dental practice management software such as Dentrix.
• Strong knowledge of HIPAA regulations and patient privacy requirements.

Responsibilities

• Greet patients warmly and provide exceptional front desk customer service.
• Schedule, confirm, and reschedule patient appointments using EMR systems such as Dentrix.
• Verify insurance coverage and perform insurance verification processes.
• Collect payments and process medical billing using CPT/ICD coding and billing systems.
• Maintain patient records accurately within EHR systems while ensuring HIPAA compliance.
• Answer multi-line phone systems professionally and handle patient inquiries and reminders.
• Review documentation for accuracy and completeness, including care plans and medical records.
• Assist with intake procedures and updating patient information and histories.
• Maintain organized filing systems for dental records and documents.
• Support office management tasks such as inventory, filing, and data entry using Microsoft Office tools.

Skills

Dentrix software

HIPAA regulations

Microsoft Office

Multi-line phones

Bilingual abilities

Healthcare customer service

Tools

Dentrix

Meditech

Athenahealth

Job description

Smile Services of New York is seeking a professional and detail-oriented Dental Receptionist to join our practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, and handle administrative tasks with efficiency and compassion in a fast-paced environment.

This role requires strong communication skills and proficiency in dental/medical office systems, with a solid understanding of healthcare documentation and billing procedures.