Lead Data Center Technician — Critical Facilities Leader

Trillium Staffing; Boston (MA); Vor Ort; USD 110.000 - 125.000; Vollzeit

Zusammenfassung

Trillium Professional in the Boston area is seeking a hands-on Lead Data Center Technician for direct-hire. The role covers data center operations, IT hardware support, and facility monitoring under a long-term contract. Expect cross-site travel, a 7:00 AM-3:30 PM schedule, and local site work in Marlborough, Needham, and Metro Boston.

The ideal candidate is dependable, customer-focused, and able to lead a technical team under the Data Center Facilities Director supervision.

Qualifikationen

• High school diploma or GED; associate degree in a computer-related or technical field preferred.
• Experience in data centers, critical facilities, IT infrastructure, or technical operations.
• Hands-on experience installing, removing, and troubleshooting IT hardware.
• Working knowledge of data center electrical, mechanical, cooling, fire detection/suppression, and environmental systems.
• Ability to read technical manuals, drawings, procedures, work instructions, and OEM documentation.
• Experience with ServiceNow or a similar ticketing/work-order platform.
• Proficiency with Microsoft Office.
• BAS/Tridium experience preferred.
• Strong troubleshooting, analytical, written, and verbal communication skills.
• Ability to work effectively in a high-pressure, customer-facing critical environment.

Aufgaben

• Lead and coordinate technician activities, priorities, installations, site coverage, access, and cross-training.
• Ensure technicians are trained and qualified to work within the customer's critical environment.
• Perform facility rounds and monitor critical equipment and operational systems.
• Support preventive maintenance and identify equipment, environmental, and safety issues.
• Coordinate and perform IT hardware installations, removals, rack-and-stack activities, reboots, and troubleshooting.
• Install and support data cabinets, power strips, and data-jack terminals.
• Follow the customer's change, asset, problem, and work-order management processes.
• Coordinate third-party contractors, vendors, and technical resources.
• Support shipping, receiving, deliveries, security rounds, and facility access.
• Maintain a safe, clean, and operationally ready data center environment.
• Provide limited seasonal grounds support, including snow removal and salting.
• Complete shift turnover reports, work summaries, ServiceNow tickets, and required documentation.
• Communicate incidents, operational issues, and work status to company and customer management.
• Support the installation and removal of equipment cabinets and electrical, cooling, fire-protection, and environmental systems.
• Provide occasional off-hours support and cross-site coverage.

Kenntnisse

Data center operations

IT hardware support

Facility monitoring

Preventive maintenance

Structured cabling

Leadership

Customer-facing

Ausbildung

High school diploma or GED

Associate degree in a technical field

Tools

ServiceNow

Microsoft Office

BAS/Tridium

Jobbeschreibung

Trillium Professional in the Boston area is seeking a hands-on Lead Data Center Technician for direct-hire. The role covers data center operations, IT hardware support, and facility monitoring under a long-term contract. Expect cross-site travel, a 7:00 AM-3:30 PM schedule, and local site work in Marlborough, Needham, and Metro Boston.

The ideal candidate is dependable, customer-focused, and able to lead a technical team under the Data Center Facilities Director supervision.