Lead Data Center Technician

Trillium Staffing; Boston (MA); On-site; USD 110,000 - 125,000; Full time

Job summary

Trillium Professional in the Boston area is seeking a hands-on Lead Data Center Technician for direct-hire. The role covers data center operations, IT hardware support, and facility monitoring under a long-term contract. Expect cross-site travel, a 7:00 AM-3:30 PM schedule, and local site work in Marlborough, Needham, and Metro Boston.

The ideal candidate is dependable, customer-focused, and able to lead a technical team under the Data Center Facilities Director supervision.

Qualifications

• High school diploma or GED; associate degree in a computer-related or technical field preferred.
• Experience in data centers, critical facilities, IT infrastructure, or technical operations.
• Hands-on experience installing, removing, and troubleshooting IT hardware.
• Working knowledge of data center electrical, mechanical, cooling, fire detection/suppression, and environmental systems.
• Ability to read technical manuals, drawings, procedures, work instructions, and OEM documentation.
• Experience with ServiceNow or a similar ticketing/work-order platform.
• Proficiency with Microsoft Office.
• BAS/Tridium experience preferred.
• Strong troubleshooting, analytical, written, and verbal communication skills.
• Ability to work effectively in a high-pressure, customer-facing critical environment.

Responsibilities

• Lead and coordinate technician activities, priorities, installations, site coverage, access, and cross-training.
• Ensure technicians are trained and qualified to work within the customer's critical environment.
• Perform facility rounds and monitor critical equipment and operational systems.
• Support preventive maintenance and identify equipment, environmental, and safety issues.
• Coordinate and perform IT hardware installations, removals, rack-and-stack activities, reboots, and troubleshooting.
• Install and support data cabinets, power strips, and data-jack terminals.
• Follow the customer's change, asset, problem, and work-order management processes.
• Coordinate third-party contractors, vendors, and technical resources.
• Support shipping, receiving, deliveries, security rounds, and facility access.
• Maintain a safe, clean, and operationally ready data center environment.
• Provide limited seasonal grounds support, including snow removal and salting.
• Complete shift turnover reports, work summaries, ServiceNow tickets, and required documentation.
• Communicate incidents, operational issues, and work status to company and customer management.
• Support the installation and removal of equipment cabinets and electrical, cooling, fire-protection, and environmental systems.
• Provide occasional off-hours support and cross-site coverage.

Skills

Data center operations

IT hardware support

Facility monitoring

Preventive maintenance

Structured cabling

Leadership

Customer-facing

Education

High school diploma or GED

Associate degree in a technical field

Tools

ServiceNow

Microsoft Office

BAS/Tridium

Job description

Trillium Professional is now seeking a Lead Data Center Technician for direct-hire in the Boston area!

Annual salary is $110,000-$125,000, based on experience. Candidates will work inMarlborough, Needham, and Metro Boston. Schedule isMonday-Friday, 7:00 AM-3:30 PM. There will be local travel between customer sites; valid driver's license required.

We are seeking a hands-on Lead Technician to provide onsite data center and critical-facilities support under a long-term customer contract. This position combines data center operations, IT hardware support, facility monitoring, preventive maintenance, structured cabling, and technical team leadership.

The ideal candidate will be dependable, self-motivated, customer-focused, and comfortable working under the direction of the Data Center Facilities Director while continuing to develop critical-facilities expertise.

Key Responsibilities

• Lead and coordinate technician activities, priorities, installations, site coverage, access, and cross-training.
• Ensure technicians are trained and qualified to work within the customer's critical environment.
• Perform facility rounds and monitor critical equipment and operational systems.
• Support preventive maintenance and identify equipment, environmental, and safety issues.
• Coordinate and perform IT hardware installations, removals, rack-and-stack activities, reboots, and troubleshooting.
• Install and support data cabinets, power strips, and data-jack terminals.
• Follow the customer's change, asset, problem, and work-order management processes.
• Coordinate third-party contractors, vendors, and technical resources.
• Support shipping, receiving, deliveries, security rounds, and facility access.
• Maintain a safe, clean, and operationally ready data center environment.
• Provide limited seasonal grounds support, including snow removal and salting.
• Complete shift turnover reports, work summaries, ServiceNow tickets, and required documentation.
• Communicate incidents, operational issues, and work status to company and customer management.
• Support the installation and removal of equipment cabinets and electrical, cooling, fire-protection, and environmental systems.
• Provide occasional off-hours support and cross-site coverage.

Structured Cabling

• Install and remove fiber and copper cabling, including Cat5e and Cat6.
• Route fiber-optic cables through ceilings, walls, trays, and J-hooks.
• Maintain and test physical SAN and network infrastructure.

Required Qualifications

• High school diploma or GED; associate degree in a computer-related or technical field preferred.
• Experience in data centers, critical facilities, IT infrastructure, or technical operations.
• Hands-on experience installing, removing, and troubleshooting IT hardware.
• Working knowledge of data center electrical, mechanical, cooling, fire detection/suppression, and environmental systems.
• Ability to read technical manuals, drawings, procedures, work instructions, and OEM documentation.
• Experience with ServiceNow or a similar ticketing or work-order platform.
• Proficiency with Microsoft Office.
• BAS/Tridium experience preferred.
• Strong troubleshooting, analytical, written, and verbal communication skills.
• Ability to work effectively in a high-pressure, customer-facing critical environment.
• Strong teamwork and customer-service orientation.
• Must be authorized to work in the United States without current or future employer sponsorship.
• OSHA 10 and OSHA 50 certifications.
• NFPA 70E electrical arc-flash training certification.
• Mission-Critical Systems Knowledge

Candidates should understand the systems supporting data center uptime, including

• UPS systems
• Generators
• Switchgear and PDUs
• Chillers and pumps
• CRAC/CRAH units
• Fire and life-safety systems
• BMS platforms
• DCIM tools

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.