Lead Customer Service Rep - Growth, PTO & Benefits

Gubbels Heating and Air Conditioning; Waterloo (IA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Wages starting at $20/hr with incentives

Medical & dental insurance

Paid Time Off + Major holidays paid

Frequent celebrations, meals, events & recognitions

Company-wide, daily leadership training

Job summary

A values-driven company in Waterloo is seeking a Lead Customer Service Representative. The role requires excellent phone skills, strong attention to detail, and the ability to work well within a team. Responsibilities include managing calls, scheduling appointments, and supporting team members. Competitive wages with incentives and benefits such as medical insurance and paid time off are included.

Qualifications

• Microsoft Office experience is essential.
• Proactive and enjoys problem-solving.
• Ability to multitask effectively within a team setting.

Responsibilities

• Meet daily call quotas and manage appointments.
• Greet visitors reflecting company values.
• Assist team members to achieve common goals.

Skills

Customer service/phone skills

Solid organizational skills

Microsoft Office experience

Job description

A values-driven company in Waterloo is seeking a Lead Customer Service Representative. The role requires excellent phone skills, strong attention to detail, and the ability to work well within a team. Responsibilities include managing calls, scheduling appointments, and supporting team members. Competitive wages with incentives and benefits such as medical insurance and paid time off are included.