Lead Customer Service Representative

Circle K; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Vision, Dental, & Life Insurance

Flexible Schedules

Weekly Pay

401K With a Competitive Company Match

Job summary

A retail company in Charlotte is looking for a Lead Customer Service Representative to deliver excellent customer service, lead shifts, and contribute to store operations. This role offers full-time or part-time positions with flexible scheduling and opportunities for advancement within a fun, fast-paced environment. Applicants should have a High School Diploma or equivalent and a passion for customer engagement.

Qualifications

• Retail and customer service experience preferred.
• Entry-level management experience is a plus.
• Willingness to learn and have fun is desired.

Responsibilities

• Greet customers and run the register.
• Make purchase suggestions and work with the food program.
• Lead shifts and maintain store appearance.

Skills

Selling products to customers

Providing excellent customer care

Communication and friendly conversation

Performing at a quick pace while having fun

Working as part of a team

Problem-solving

Team leadership

Education

High School Diploma or equivalent

Job description

Lead Customer Service Representative – Circle K

Location: 4921 E Independence Blvd, Charlotte, North Carolina 28212.

Shift Availability: Flexible Availability.

Job Type: Full‑time/Part‑time Lead Customer Service Representative.

We want you to join our team as a Customer Service Representative. If you desire to be challenged, work in a fast‑paced, fun environment, and grow your career, look no further.

Benefits

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending / Health Savings Accounts
• Tuition Reimbursement

Key Responsibilities

You will greet customers, run the register, cashier, make purchase suggestions, and sometimes work with our food program. You will also gain entry‑level management experience by leading shifts on a regular basis. You will work around the store (inside and out) in many different areas to maintain our high standards for store appearance and provide fast, friendly service to our customers. Provide regular and predictable on‑site attendance.

Your Strengths

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions
• Leading a team of employees
• Entry‑level employee supervision

Great If You Have

• Retail and customer service experience
• Entry‑level management experience
• Sales associate or cashiering experience
• High School Diploma or equivalent
• Motivation to advance in your career
• Willingness to learn and have fun

Physical Requirements

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands; may require climbing a ladder to store and retrieve materials or place and remove signs

Equal Opportunity Statement

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.