Customer Service Lead & Office Ops Coordinator

FCX Performance; Des Moines (IA); On-site; USD 52,000 - 66,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Lead / Office Coordinator to serve as the primary point of contact for customers while guiding the customer service team. This role balances daily customer interactions with office coordination and supports sales and operations activities.

The ideal candidate is highly organized, customer-focused, and capable of leading, training, and mentoring team members while ensuring efficient order processing and positive customer experiences.

Qualifications

• High school diploma required; Associate degree preferred.
• 3+ years of customer service, sales support, or office administration experience.
• Demonstrated leadership, mentoring, or lead-worker experience preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, Excel and business software systems.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the lead customer service representative and subject matter expert.
• Provide guidance, training, and support to customer service team members.
• Assist with onboarding and training of new employees.
• Handle escalated customer inquiries and resolve service-related issues.
• Promote a positive customer experience through timely and professional communication.
• Monitor customer service processes and recommend improvements.

Skills

Leadership

Customer service

Communication

Team coordination

Independent work

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Excel

ERP systems

Business software systems

Job description

Applied Industrial Technologies is seeking a Customer Service Lead / Office Coordinator to serve as the primary point of contact for customers while guiding the customer service team. This role balances daily customer interactions with office coordination and supports sales and operations activities.

The ideal candidate is highly organized, customer-focused, and capable of leading, training, and mentoring team members while ensuring efficient order processing and positive customer experiences.