Lead Customer Service Advisor & On‑Duty Leader

Pep Boys; Village of Lindenhurst (NY); On-site; USD 22,730 - 29,756; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

PTO and holiday pay

Job summary

Pep Boys is seeking a Customer Service Lead in Lindenhurst, NY to enhance customer experiences and oversee service center operations. The ideal candidate should have 3-5 years of service industry experience, strong automotive knowledge, and excellent communication skills. Responsibilities include mentoring team members, resolving customer issues, and ensuring compliance with safety standards. Benefits include medical, dental, PTO, and competitive pay ranging from $16.50 to $21.60 per hour based on experience, plus potential sales commission. Apply now to join our dedicated team.

Qualifications

• 3-5 years of service industry experience required.
• Must possess a valid driver's license.
• In-depth knowledge of automotive service and maintenance.

Responsibilities

• Lead customer service operations as a trusted leader.
• Mentor and train Customer Service Advisors.
• Resolve escalated customer issues professionally.

Skills

Customer service

Mentoring

Conflict resolution

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Automotive service knowledge

Telephone communication

Job description

Pep Boys is seeking a Customer Service Lead in Lindenhurst, NY to enhance customer experiences and oversee service center operations. The ideal candidate should have 3-5 years of service industry experience, strong automotive knowledge, and excellent communication skills. Responsibilities include mentoring team members, resolving customer issues, and ensuring compliance with safety standards. Benefits include medical, dental, PTO, and competitive pay ranging from $16.50 to $21.60 per hour based on experience, plus potential sales commission. Apply now to join our dedicated team.