Lead Customer Service Advisor & On‑Duty Leader

Pep Boys Inc; Opelika (AL); Sur place; USD 15 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holidays

On-demand pay (DailyPay)

Résumé du poste

Pep Boys Inc. is seeking a Customer Service Lead to drive exceptional service in our Opelika service center.

The CSL will model advanced Customer Service Advisor duties, mentor teammates, and act as key holder, opening and closing per schedule while supervising daily operations. The role emphasizes leadership, safety, and customer satisfaction, with responsibilities spanning coaching, coordinating with technicians, and supporting management with hiring and training.

Qualifications

• 3–5 years of service industry experience.
• Valid Driver's License.
• In-depth knowledge of automotive service, maintenance and parts.
• Strong understanding of service center operations and safety standards.
• Advanced communication and customer service skills with ability to influence and resolve complex situations.

Responsabilités

• Perform all Customer Service Advisor duties at an advanced level.
• Serve as a subject matter expert on products, services, systems, and shop procedures.
• Act as a key holder for opening/closing the service center.
• Lead on duty when the Service Center Manager is not present.
• Mentor, train, and onboard Customer Service Advisors.
• Assist with interviewing and evaluating candidates and provide feedback.
• Partner with technicians and management to ensure efficient, customer-focused operations.
• Promote safe, compliant, team-oriented work environment.

Connaissances

Advanced communication

Customer service

Mentoring

Coaching

Leadership

Conflict resolution

Problem solving

Formation

High school diploma or equivalent

Description du poste

Pep Boys Inc. is seeking a Customer Service Lead to drive exceptional service in our Opelika service center.

The CSL will model advanced Customer Service Advisor duties, mentor teammates, and act as key holder, opening and closing per schedule while supervising daily operations. The role emphasizes leadership, safety, and customer satisfaction, with responsibilities spanning coaching, coordinating with technicians, and supporting management with hiring and training.