Lead Customer Service Advisor & On‑Duty Leader

Pep Boys; Terryville (NY); On-site; USD 22,730 - 29,756; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

401(k) with company match

PTO and holiday pay

Job summary

Pep Boys in Terryville seeks a Customer Service Lead to enhance customer experiences and lead the service center operations. The Customer Service Lead (CSL) plays an important role in mentoring team members while managing all customer interactions. Candidates must have a high school diploma and 3-5 years in the service industry, along with a valid driver’s license. Benefits include medical, dental, and vision coverage, 401(k) with company match, and a pay range of $16.50 to $21.60 per hour based on experience.

Qualifications

• 3-5 years of service industry experience required.
• Valid Driver's License is mandatory.
• In-depth knowledge of automotive service and maintenance is necessary.

Responsibilities

• Perform all Customer Service Advisor duties at an advanced level.
• Serve as a subject matter expert on products and services.
• Act as a primary point of contact when the Service Center Manager is absent.

Skills

Customer service skills

Communication skills

Conflict resolution

Mentoring and coaching

Problem-solving skills

Education

High school diploma or equivalent

Tools

Automotive service knowledge

Telecommunications equipment

Job description

Pep Boys in Terryville seeks a Customer Service Lead to enhance customer experiences and lead the service center operations. The Customer Service Lead (CSL) plays an important role in mentoring team members while managing all customer interactions. Candidates must have a high school diploma and 3-5 years in the service industry, along with a valid driver’s license. Benefits include medical, dental, and vision coverage, 401(k) with company match, and a pay range of $16.50 to $21.60 per hour based on experience.