Lead Customer Operations Specialist

CC2130 GE Aerospace Delaware I, LLC; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan with company-mt

Tuition assistance

Parental leave

Job summary

GE Aerospace is seeking a Lead Customer Operations Specialist in Indianapolis to drive end-to-end performance for Engine Programs. You will coordinate with manufacturing, quality, engineering, and sourcing to meet Safety, Quality, Delivery, and Cost commitments.

The role requires strong stakeholder management, data analysis, and proactive issue resolution to translate customer needs into executable plans and to drive continuous improvement across operations.

Qualifications

• Bachelor’s Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years’ Materials and Production Planning experience)
• Minimum 3 years Manufacturing Operations experience, Materials and Production Planning experience or GE Leadership Program Graduate in lieu of experience
• Demonstrated ability to analyze and resolve problems; strong program/project leadership
• Document, plan, market, and execute programs; established project management skills

Responsibilities

• Serve as the primary interface for GE Product Lines and manage day-to-day communications
• Drive schedule adherence, expedite priorities, and lead recovery plans for on-time delivery
• Lead operating rhythms with manufacturing, sourcing, quality, and engineering to remove roadblocks
• Use data analysis to support recommendations and decisions
• Partner with Quality to meet customer requirements, specs, and regulatory standards

Skills

Problem solving

Program leadership

Communication

Data analysis

Stakeholder management

Education

Bachelor’s Degree

High school diploma/GED + 4 years MPP experience

Job description

Job Description Summary

The Lead Customer Operations Specialist is responsible for driving end-to-end performance for assigned Engine Programs, serving as the primary point of contact for GE Internal Product Line teams to ensure seamless translation of customer needs into executable plans. This role is responsible for leading cross functional plans with manufacturing, quality, engineering, and sourcing to deliver on Safety, Quality, Delivery, and Cost commitments. Success requires strong stakeholder management, data-driven decision-making, and proactive issue resolution to meet customer needs.

Roles and Responsibilities

• Product Line focal point: Serve as the primary interface for GE Product Lines, managing day-to-day communications, coordinating Daily management within team on site, and helping to drive execution of material plans within the shop
• Delivery management: Drive schedule adherence, expedite priorities, and lead recovery plans to protect on-time delivery and inventory health
• Cross-functional leadership: Lead operating rhythms with manufacturing, sourcing, quality, and engineering to remove roadblocks, mitigate risk, and execute on customer commitments
• Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, or engineering. Takes new perspective on existing solutions. Use technical experience and expertise for data analysis to support recommendations.
• Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Quality and compliance: Partner with Quality to ensure customer requirements, specs, and regulatory standards are met; drive corrective actions and continuous improvement

Required Qualifications

• Bachelor’s Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years’ Materials and Production Planning experience)
• Minimum 3 years Manufacturing Operations experience, Materials and Production Planning experience or GE Leadership Program Graduate in lieu of experience

Desired Characteristics

• Demonstrate ability to analyze and resolve problems.
• Demonstrate ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Experience in materials management (forecasting, master scheduling, planning, fulfillment, and/or SIOP)
• Certification in Planning and Inventory Management
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.

Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

#LI-EDRICH

Additional Information

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Equal Opportunity Employer Statement

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.

Relocation Assistance Provided: Yes

Company Culture

At GE Aerospace, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, respect for people is core to our culture and commitment to FLIGHT DECK, our proprietary lean operating model. We attract, develop, and retain industry-leading talent from all backgrounds and cultivate communities where people are respected and empowered to reach their fullest potential. For the people of GE Aerospace, their work isn't just a job. It's their passion and purpose. We work and win as one team, accountable to each other and our customers, and we are always finding a better way to climb higher together. We were meant to fly.