Lead Customer Experience Specialist (d/m/w) (Fully Remote)

Lexware; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Great Place to Work®

Continuous learning and development

Job summary

Lexware in the United States is seeking a design-focused contributor to support the Lexware business account across the customer journey. You will advocate for users with feature teams and banking partners, using data to improve experiences.

The role emphasizes servant-leadership, strong communication, and agile collaboration, with hybrid work and flexible hours and a commitment to continuous learning. Lexware values diversity and has a Great Place to Work certification.

Qualifications

• Experience in customer service with strong German language skills.
• Hybrid work arrangement and flexible hours.
• Strong communication and agile collaboration.
• Commitment to continuous learning and professional development.

Responsibilities

• Design support for Lexware business account across the customer journey.
• Be the voice of users to feature teams and banking partners.
• Drive metrics, identify blind spots, and streamline processes.

Skills

Servant leadership

Tech affinity

Daily AI use

Job description

• Design support for the Lexware business account across the customer journey.
• Be the voice of users to feature teams and banking partners.
• Drive metrics, find blind spots, and streamline processes.

Profile:

• Servant-leadership mindset, tech affinity, and daily AI use.
• Customer service experience and German C2.
• Clear communication and agile collaboration.
• Hybrid work and flexible hours.
• Continuous learning and development.
• Recognized as Great Place to Work®.

Lexware

Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.