Senior Support Specialist (Payroll, 2nd Level) (Fully Remote)

Lexware; United States; Hybrid; USD 43,000 - 54,000; Full time

Benefits offered by this job

Great Place to Work

Training opportunities

Flexible working hours

Job summary

Lexware develops accounting, payroll, tax, and financial software for small businesses and self-employed individuals. A customer support specialist is needed to assist clients remotely with payroll software issues.

You will provide written and phone support, resolve complex problems, and guide customers toward optimal product use. The role emphasizes German language excellence and a service-oriented approach.

Qualifications

• Completed commercial training or cross-entry experience in payroll accounting.
• Excellent German skills (C2) and a friendly, service-oriented communication style.
• Curiosity, technical understanding, and an interest in automation and AI tools.

Responsibilities

• Provide written and phone support to customers on payroll software, resolving complex issues and detecting bugs.
• Guide customers to optimal product use and independently solve technical and payroll-related questions.
• Identify recurring requests and collaborate with support and development teams to improve product and self-service offerings.

Skills

German language (C2)

Customer support

Technical curiosity

Education

Commercial training

Payroll accounting education

Tools

AI tools

Job description

• Provide written and phone support to customers on payroll software, resolving complex issues and detecting bugs.
• Guide customers to optimal product use and independently solve technical and payroll-related questions.
• Identify recurring requests and collaborate with support and development teams to improve product and self-service offerings.

What you bring:

• Completed commercial training or cross-entry experience in payroll accounting, ideally with further education in remuneration.
• Excellent German skills (C2) and a friendly, service-oriented communication style.
• Curiosity, technical understanding, and an interest in automation and AI tools.

What we offer:

• Predominantly remote work with regular team meetings in Freiburg, plus flexible working hours.
• A creative and agile environment with diverse development and training opportunities.
• An official Great Place to Work with team recruiting and a supportive culture.

Lexware

Lexware develops accounting, payroll, tax, and financial software for self-employed individuals and small businesses, and is the market leader in Germany. The company fosters an agile, diverse culture with flexible hybrid work and is officially a Great Place to Work.