Customer Experience Manager PT

Michaels Stores; Washington (MO); On-site; USD 40,000 - 65,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience in Washington, MO. This role involves leading front-end operations, managing a team to meet KPIs, and executing engaging in-store events. The ideal candidate will have a strong background in retail management and a passion for customer service. Join a company that values creativity and diversity, and play a vital role in delivering exceptional service while fostering a positive shopping environment.

Qualifications

• Experience in retail management is preferred.
• Ability to manage team performance and meet KPIs.

Responsibilities

• Manage front-end operations and ensure compliance with SOPs.
• Plan and execute in-store events and classes.
• Lead customer service initiatives and team training.

Skills

Retail Management

Customer Service

Team Leadership

Event Planning

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Join to apply for the Customer Experience Manager PT role at Michaels Stores

Store - WASHINGTON, MO

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs to ensure legal compliance and store standards.
2. Ensure all front end policies are followed; meet KPIs; manage team to achieve their KPIs.
3. Plan and execute in-store events and classes.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory processes, RTV, and ASN activities.
7. Support onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Interact positively with customers, assist with locating products, and provide solutions.
10. Participate in truck unloading, stocking, and cross-training in custom framing.
11. Lead high-quality custom framing delivery in stores without a Framing Manager.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred.

Physical Requirements & Work Environment: Ability to stand long periods, move throughout the store, lift heavy objects, and work nights, weekends, and early mornings in a climate-controlled environment.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We value diversity and inclusion, providing reasonable accommodations to qualified individuals with disabilities.