Lead Customer Experience Specialist

Curium Pharma; Missouri; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Lead Customer Experience Specialist to elevate customer service excellence. This role involves managing order processes, ensuring compliance with regulatory standards, and maintaining customer profiles. The ideal candidate will have extensive experience in customer service, particularly within the medical or pharmaceutical sectors. Join a forward-thinking company committed to innovation and quality care, where your contributions will directly impact patient outcomes. If you thrive in a fast-paced environment and possess strong interpersonal skills, this opportunity is perfect for you.

Qualifications

• 6+ years in a fast-paced customer service department, ideally in medical/pharmaceutical.
• Proficient in Microsoft Office and experience with JDE/Oracle systems.

Responsibilities

• Manage order entry and customer profiles, ensuring compliance with regulations.
• Provide high-level customer service and maintain database records.

Skills

Customer Service Excellence

Problem Solving

Interpersonal Skills

Analytical Skills

Organizational Skills

Communication Skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

JDE / Oracle Systems

Cloud Based Phone Systems

Job description

Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.

With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.

Summary of Position

The Lead Customer Experience Specialist is responsible for providing the highest level of customer service excellence to customers while operating within Curium’s company guidelines. This position will be primarily responsible for managing all aspects of the order entry and management of process for customers of Curium.

Work Schedule: 8am-5pm

Essential Functions

• Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates; checks stock and expediting information.
• Enters and maintains database records of customer profiles and prepares and maintains status reports.
• Processes and adjusts database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests.
• Maintains knowledge of company products and customer service processes.
• Other Duties as assigned with or without accommodation.
• Must maintain operational compliance with US and international regulatory agencies and guidelines (i.e. FDA, EU, HC, TGA, PIC/S, ISO, USP, NRC, cGMP, etc.).
  

Requirements

• High School diploma or equivalent required, Bachelor degree preferred.
• Minimum of 6 years of experience in a fast-paced customer service department (medical/pharmaceutical experience is ideal).
• Must have experience functioning as a liaison between Manager and team, fielding questions, problem solving, etc.
• Experience in an inbound call center environment, retail, or any other customer/social service venue.
• Must be able to maintain multiple projects at one time.
• Proficient in Microsoft Word, Excel and Access.
• Weekend duty and on-call hours are required when applicable.
• Knowledge of JDE / Oracle systems and Cloud Based phone systems preferred.
• Demonstrated excellence in written and oral communication.
• Must possess strong interpersonal, analytical and organizational skills.
• Must have a demonstrated ability to work on projects with minimal supervision.

Working Conditions:

• Standard office environment.
• Willingness to work in a team based environment.
• May be required to sit for long periods of time while performing duties.
• Willingness to work in a plant producing radioactive materials and requiring all employees to participate in safety programs designed to minimize potential and/or actual exposure levels.
• Responsibilities also include the ability to lift heavy objects, walk, bend, stoop, push, pull, reach, and climb stairs with or without accommodation.
• Must be able to work outside of regular work hours, including off shift, weekend, and holiday work as business needs require.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Equal Opportunity Employer

Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.