Lead CSR/Teller, Cal City — Elevate Customer Experience

Fifth Third Bank; California (MO); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Calumet City, IL is seeking a Lead CSR/Teller for a full-time role. You will deliver exceptional customer service, manage daily cash handling, and support the Financial Center Manager to ensure accurate and efficient branch operations.

This position requires strong communication, the ability to refer customers to specialists, maintain confidentiality, follow policies, and lead by example with integrity and teamwork. Flexible scheduling is expected.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Strong interpersonal skills with the public.
• Ability to take initiative and demonstrate sound judgment.
• Proven leadership and coaching abilities.
• Demonstrate company values and integrity.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships and treat customers with genuine care by listening to their needs and guiding them to appropriate financial solutions.
• Provide follow-up to customer questions and resolve issues.
• Be responsive and timely in all communications.
• Maintain customer information confidentiality and follow Code of Conduct.
• Refer customers to bankers and business partners for consultative conversations.
• Assist in training new Customer Service Representatives.
• Collaborate with the Financial Center Manager on cash counts and FCA requests.

Skills

Customer service

Cash handling

Leadership

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Calumet City, IL is seeking a Lead CSR/Teller for a full-time role. You will deliver exceptional customer service, manage daily cash handling, and support the Financial Center Manager to ensure accurate and efficient branch operations.

This position requires strong communication, the ability to refer customers to specialists, maintain confidentiality, follow policies, and lead by example with integrity and teamwork. Flexible scheduling is expected.