Lead CSR - Customer Experience & Team Coach

Builtwell Bank; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Builtwell Bank is seeking a Lead CSR to be the first face in relationship building for customers at our Gunbarrel Road location in Chattanooga, TN. You will warmly welcome customers, handle transactions, and identify opportunities to fulfill their financial needs.

In this role you will supervise CSRs, coach team members, and ensure accurate teller services in a fast-paced environment while maintaining high standards of service and integrity.

Qualifications

• Must have a high school diploma or GED.
• Ability to perform money transactions accurately.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
• Supervise CSRs and provide meaningful coaching to them.
• Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism, and personality in a fast paced environment.
• Demonstrate knowledge of available products and services in order to answer customer inquiries.
• Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
• Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
• Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.

Skills

Basic computer skills

Money handling accuracy

Stamina

Procedural compliance

Education

High school diploma or GED

Job description

Builtwell Bank is seeking a Lead CSR to be the first face in relationship building for customers at our Gunbarrel Road location in Chattanooga, TN. You will warmly welcome customers, handle transactions, and identify opportunities to fulfill their financial needs.

In this role you will supervise CSRs, coach team members, and ensure accurate teller services in a fast-paced environment while maintaining high standards of service and integrity.