Lead-Credit Union

American Honda Motor Company, Inc.; Russells Point (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid Overtime

401K Plan with company match

Relocation assistance (if eligible)

Industry-leading Benefit Plans

Job summary

Honda Federal Credit Union in Lincoln, AL is seeking a Branch Manager within the HTM Branch (1CU). You will lead daily operations to provide a high level of service while ensuring compliance with regulatory requirements. You will train staff, manage transactions, and support sales goals.

The role emphasizes leadership, staff development, and adherence to policies, with direct collaboration with the Branch Manager to meet metrics and drive member satisfaction.

Qualifications

• High School Diploma or GED required.
• At least 2 years in a customer service-related field.
• Consumer lending experience preferred.
• Strong customer service and sales skills in financial services.
• Strong leadership skills and confidentiality.

Responsibilities

• Support Branch Staff by answering questions and developing staff.
• Deliver high-quality member service and process transactions accurately.
• Assist in achieving branch sales goals through cross-selling.
• Maintain knowledge of regulations and policies; support branch strategy and goals.
• Ensure policies and procedures are followed and communicated to staff.
• Communicate effectively with the Branch Manager on all branch matters.

Skills

Customer Service

Leadership

Sales Skills

Communication

Regulatory Knowledge

Confidentiality

Education

High School Diploma or GED Equivalent

Job description

Legal Entity: Honda Federal Credit Union

Business Unit: Honda Federal Credit Union

Department: HTM Branch

Division: 1CU

Work Location: Honda Trading America - Lincoln, AL Office

Shift: 1st

Workstyle: 100% Onsite

Career Level: 2

Job Grade: Non-Exempt-5 (NE5)

Job Purpose

This position, along with the Branch Manager and/or Assistant Branch Manager positions, provides leadership for the branch in all areas of operations so that our members can be given a very high level of service while ensuring that all compliance and regulatory requirements are met.

Key Accountabilities

• Support Branch Staff - Assist Branch staff with questions that arise from daily interaction with members. Train and Develop staff so that they can be successful in their goals
• Member Service - Able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting, or processing a loan application, and completing IRA documents etc.
• Sales - Support the Branch Manager to build and maintain an environment where staff are evaluating members needs and cross selling products and services to meet those needs, in turn reaching the branch sales goals as well as their individual sales goals
• Technical and Analytical Skills - Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies to reinforce knowledge with staff, and able to multitask
• Support Branch Manager with strategy for branch meeting all goals and metrics
• Support Branch Manager to ensure all policies and procedures are followed and maintained
• Communicate effectively with the Branch Manager on all aspects relating to the branch, whether its member or staff related
• Support Branch Manager to ensure all policies and procedures are followed and maintained
• Communicate effectively with the Branch Manager on all aspects relating to the branch, whether its member or staff related

Qualifications, Experience, And Skills

• High School Diploma or GED Equivalent
• At least 2 years of customer service-related field
• Consumer lending experience
• Strong customer service/sales skills in a Financial Services Environment
• Strong leadership skills
• High professional standards including ability to maintain confidentiality

What differentiates Honda and make us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.