Lead-Credit Union

Confidential; Russells Point (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid Overtime

401K Plan with company match

Relocation assistance (if eligible)

Job summary

Honda Federal Credit Union is seeking a Branch Leader for our HTM Branch Division, located at Honda Trading America in Lincoln, AL. This role collaborates with the Branch Manager to deliver exceptional member service and ensure regulatory compliance.

The position emphasizes staff development, effective communication, and achievement of sales and service metrics in a 100% onsite work environment.

Qualifications

• High School Diploma or GED required.
• Experience in customer service and sales in financial services is preferred.
• Strong leadership and confidentiality standards are mandatory.

Responsibilities

• Support Branch Staff and Train staff to achieve goals.
• Assist members with transactions, account maintenance, loan applications, and IRA documents.
• Help Branch Manager meet branch sales and service goals with cross-selling.
• Troubleshoot systems and stay informed on regulations and policies.
• Ensure policies and procedures are followed and communicate with the Branch Manager.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Legal Entity: Honda Federal Credit Union

Business Unit: Honda Federal Credit Union

Department: HTM Branch Division: 1CUWork Location: Honda Trading America - Lincoln, AL Office Shift: 1st Workstyle: 100% Onsite Career Level: 2 Job Grade: Non-Exempt-5 (NE5)

Job PurposeThis position, along with the Branch Manager and/or Assistant Branch Manager positions, provides leadership for the branch in all areas of operations so that our members can be given a very high level of service while ensuring that all compliance and regulatory requirements are met.

Key AccountabilitiesSupport Branch Staff - Assist Branch staff with questions that arise from daily interaction with members. Train and Develop staff so that they can be successful in their goalsMember Service - Able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting, or processing a loan application, and completing IRA documents etc.Sales - Support the Branch Manager to build and maintain an environment where staff are evaluating members needs and cross selling products and services to meet those needs, in turn reaching the branch sales goals as well as their individual sales goalsTechnical and Analytical Skills - Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies to reinforce knowledge with staff, and able to multitaskSupport Branch Manager with strategy for branch meeting all goals and metricsSupport Branch Manager to ensure all policies and procedures are followed and maintainedCommunicate effectively with the Branch Manager on all aspects relating to the branch, whether its member or staff relatedSupport Branch Manager to ensure all policies and procedures are followed and maintainedCommunicate effectively with the Branch Manager on all aspects relating to the branch, whether its member or staff relate d

Qualifications, Experience, and SkillsHigh School Diploma or GED EquivalentAt least 2 years of customer service-related fieldConsumer lending experienceStrong customer service/sales skills in a Financial Services EnvironmentStrong leadership skillsHigh professional standards including ability to maintain confidentiality

What differentiates Honda and make us an employer of choice?Total Rewards:Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)Paid OvertimeRegional Bonus (when applicable)Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)Paid time off, including vacation, holidays, shutdownCompany Paid Short-Term and Long-Term Disability401K Plan with company match + additional contributionRelocation assistance (if eligible)Career Growth:Advancement OpportunitiesCareer MobilityEducation Reimbursement for Continued LearningTraining and Development programsAdditional Offerings:Tuition Assistance & Student Loan RepaymentLifestyle AccountChildcare Reimbursement AccountElder Care SupportWellbeing ProgramCommunity Service and Engagement ProgramsProduct Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.