Credit Union Collections Specialist

Confidential; Marysville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary

Paid overtime

Regional bonus

Industry-leading benefit plans (health

Dental

Vision

Rx

Paid time off

Disability

401K with company match

Relocation assistance

Job summary

Honda FCU in Ohio is seeking a qualified collections professional to engage members, resolve delinquent accounts, and minimize losses while delivering high levels of member service and professionalism.

The role covers loss prevention, specialty tasks (bankruptcy, foreclosure, modifications, repossession, credit disputes), and accurate documentation, with compliance to state and federal collection laws and ongoing training.

Qualifications

• High school diploma or general education degree required.
• Formal certification or training in a credit union focused trade school or training center preferred.
• Two to four years of related collections experience and/or training.
• Working knowledge of state and federal collection laws/procedures.
• Proficiency with Microsoft Office Suite; strong problem-solving and communication skills.

Responsibilities

• Loan and share loss prevention and recovery.
• Specialty collection tasks: Bankruptcy, Foreclosure, Modifications, Repossession, Credit disputes.
• Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act.
• Writing accurate and concise notes and documentation in appropriate collection system.
• Completes assigned educational and training objectives.

Skills

Member service

Negotiating skills

Reasoning ability

Communication skills

Education

High school diploma or general education degree

Certification or training in credit union focused trade school

Tools

Microsoft Office Suite

Job description

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

To engage members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations.

Key Accountabilities

• Loan and share loss prevention and recovery.
• Specialty collection tasks:
  • Bankruptcy
  • Foreclosure
  • Modifications
  • Repossession
  • Credit disputes
• Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act.
• Writing accurate and concise notes and documentation in appropriate collection system.
• Completes assigned educational and training objectives.

Qualifications, Experience, and Skills

MINIMUM EDUCATIONAL QUALIFICATIONS

• High school diploma or general education degree.
• Formal certification or training in a credit union focused trade school or training center.

MINIMUM EXPERIENCE

• Two to four years of related collections experience and/or training.
• Working knowledge of state and federal collection laws/procedures.

OTHER JOB-SPECIFIC SKILLS

• Computer skills: knowledge of Microsoft Office Suite.
• Reasoning ability to solve problems.
• Member service and communication skills.
• Negotiating skills.

Decisions Expected

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.