Lead Coordinator, Substance Use Services & Programs

Endeavor Health Services; Buffalo (NY); On-site; USD 69,000 - 86,000; Full time

Benefits offered by this job

Medical, dental, and company-paid vis​

401(k) with employer contribution

Generous PTO + 10 paid holidays

Employee Assistance Program + pet-ins

Job summary

Endeavor Health Services seeks a Coordinator of Substance Use Services to provide leadership, oversight, and strategic direction for substance use programs. You will report to the Director of Clinical Services and ensure services are high-quality, accessible, compliant, and sustainable while supporting clinical and financial outcomes.

You will lead program teams, monitor performance and budgets, develop policies, and ensure regulatory compliance.

Qualifications

• Advanced degree required; LCSW, LMHC, or higher preferred.
• Minimum 5 years of full-time mental health treatment experience, with at least 3 years of clinical supervisory experience.
• 3+ years of program management experience preferred.
• Strong knowledge of behavioral health and substance use regulations (OASAS, OMH, CCBHC).
• Demonstrated leadership, organizational, communication, and team-building skills.
• Experience with quality improvement, program evaluation, data analysis, and compliance.
• Strong networking and community relationship-building skills.
• Ability to manage multiple priorities and work with diverse populations.
• Proficiency with Microsoft Office and EHR systems.
• Maintaining applicable professional licensure and ongoing training.

Responsibilities

• Provide leadership and oversight of Substance Use Services across agency programs.
• Supervise program leads and support development of high-performing clinical teams.
• Monitor program performance, outcomes, budgets, and service quality; implement improvements.
• Develop and maintain workflows, policies, and operational practices.
• Ensure compliance with OASAS, OMH, CCBHC, and other regulatory standards.
• Lead quality assurance initiatives, audits, and corrective action plans.
• Support staff recruitment, training, performance management, and development.
• Review clinical and operational data and prepare leadership reports.
• Maintain relationships with community partners and represent the agency at meetings.
• Collaborate on program growth, grants, and new service opportunities.
• Remain engaged with individuals served and provide direct clinical services as needed.
• Participate in agency committees and strategic projects.

Skills

Leadership

Supervision

Team-building

Communication

Quality improvement

Program evaluation

Data analysis

Compliance

Education

Advanced degree (LCSW/LMHC or higher)

Tools

Microsoft Office

EHR systems

Job description

Endeavor Health Services seeks a Coordinator of Substance Use Services to provide leadership, oversight, and strategic direction for substance use programs. You will report to the Director of Clinical Services and ensure services are high-quality, accessible, compliant, and sustainable while supporting clinical and financial outcomes.

You will lead program teams, monitor performance and budgets, develop policies, and ensure regulatory compliance.