Coordinator of Substance Use Services

Endeavor-Health-Services; Buffalo (NY); On-site; USD 69,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contribution

PTO + 10 paid holidays

Employee Assistance Program

Pet insurance

Job summary

Endeavor Health Services seeks a Coordinator of Substance Use Services to lead and direct substance use programs across the agency, ensuring high-quality, accessible services. Reporting to the Director of Clinical Services, this role emphasizes compliance, strategic growth, and strong clinical and financial outcomes.

The position requires an advanced behavioral health degree, with preferred LCSW/LMHC or higher, plus several years of clinical supervisory and program management experience.

Qualifications

• Advanced degree required in behavioral health; licensure preferred (LCSW/LMHC or higher).
• Minimum 5 years of full-time mental health treatment experience, with supervisory experience preferred.
• 3+ years of program management experience preferred.

Responsibilities

• Provide leadership, supervision, and oversight of Substance Use Services across agency programs.
• Supervise program leads and support the development of high-performing clinical teams.
• Monitor program performance, productivity, outcomes, budgets, and service quality; identify trends and implement improvements.
• Develop and maintain workflows, policies, procedures, and operational practices.
• Ensure compliance with applicable OASAS, OMH, CCBHC, and other regulatory standards.
• Lead quality assurance and continuous quality improvement initiatives, including audits and corrective action plans.
• Support staff recruitment, training, performance management, and professional development.
• Review clinical and operational data and prepare reports for leadership.
• Maintain relationships with community partners and represent the agency at meetings and events.
• Collaborate on program growth, development, grants, and new service opportunities.
• Remain engaged with individuals served and provide direct clinical services as needed for high-risk individuals.

Skills

Leadership

Supervisory experience

Regulatory knowledge

Quality improvement

Data analysis

EHR systems

Microsoft Office

Licensure

Education

Advanced degree in behavioral health

Tools

EHR systems

Microsoft Office

Job description

Endeavor Health Services is seeking a Coordinator of Substance Use Services to provide leadership, oversight, and strategic direction for substance use programs across the agency. Reporting to the Director of Clinical Services, this position is responsible for ensuring high-quality, accessible, compliant, and sustainable services while supporting strong clinical and financial outcomes.

What You’ll Do:

• Provide overall leadership, supervision, and oversight of Substance Use Services across agency programs.
• Supervise program leads and support the development of high-performing clinical teams.
• Monitor program performance, productivity, outcomes, budgets, and service quality; identify trends and implement improvements.
• Develop and maintain effective workflows, policies, procedures, and operational practices.
• Ensure compliance with applicable OASAS, OMH, CCBHC, and other regulatory standards.
• Lead quality assurance and continuous quality improvement initiatives, including audits and corrective action plans.
• Support staff recruitment, training, performance management, and professional development.
• Review clinical and operational data and prepare reports for leadership.
• Maintain positive relationships with community partners and represent the agency at meetings, committees, and community events.
• Collaborate with agency leadership on program growth, development, grants, and new service opportunities.
• Remain engaged with individuals served and provide direct clinical services as needed, particularly for high-risk individuals.
• Participate in agency committees, strategic initiatives, and other projects as assigned.

What We’re Looking For:

• Advanced degree required; LCSW, LMHC, or higher preferred.
• Minimum 5 years of full-time experience providing mental health treatment, with at least 3 years of clinical supervisory experience preferred.
• 3+ years of program management experience preferred.
• Strong knowledge of applicable behavioral health and substance use regulations, particularly OASAS, OMH, and CCBHC requirements.
• Demonstrated leadership, organizational, communication, and team-building skills.
• Experience with quality improvement, program evaluation, data analysis, and compliance.
• Strong networking and community relationship-building skills.
• Ability to manage multiple priorities, solve problems, and work effectively with diverse populations and teams.
• Proficiency with Microsoft Office and electronic health record (EHR) systems.
• Must maintain applicable professional licensure and participate in ongoing training and development.

Why Join Endeavor Health Services?

This is an opportunity to play a key leadership role in expanding and strengthening substance use services while helping ensure individuals receive high-quality, compassionate, and effective care.

You’ll be part of a mission-driven agency dedicated to expanding access to behavioral health services and supporting individuals during high-risk, high-impact transitions. We emphasize collaboration, professional growth, and meaningful work that makes a difference in the community every day.

• $ 68,893.50 - $86,112 /year (based on education, credential and experience)
• Medical, dental, and company-paid vision
• Company-paid life, AD&D, and long-term disability
• 401(k) with employer contribution
• Generous PTO + 10 paid holidays
• Employee Assistance Program + discounted pet insurance
• PSLF eligibility

Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.