Lead Coordinator Inside Sales

Ebro Electronic GmbH; Waukesha (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Xylem in Wisconsin is seeking a Lead Coordinator, Inside Sales (Aftermarket – Wastewater Treatment) to own aftermarket revenue growth across a large installed base. This hybrid role blends sales, analytics, and technical insight to drive repeat business and upgrades.

You will manage end-to-end orders, engage customers, review drawings and BOMs, and collaborate with engineering, partners, and internal teams to deliver exceptional service.

Qualifications

• Customer-focused, strategic inside sales mindset for aftermarket growth.
• Able to interpret engineering drawings, BOMs, and equipment configurations.

Responsibilities

• Own aftermarket orders, inquiries, and customer issues across a large installed base.
• Build and maintain relationships with key customers, channel partners, and internal teams.
• Prepare quotations using internal tools and pricing guidelines; coordinate with engineering for upgrades.

Skills

Customer-Centric Communicator

Commercially Driven

Technically Curious

Data-Driven Thinker

Highly Organized Operator

Collaborative Influencer

Tools

Microsoft Dynamics

CRM Systems

BOM interpretation

Job description

## Lead Coordinator Inside SalesBewerbenremote type: Hybridelocations: Waukesha Ridgeview, Wisconsintime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49276Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**Lead Coordinator, Inside Sales (Aftermarket – Wastewater Treatment)****Why This Role Is Different**This is not a transactional inside sales role—it’s a strategic, customer-facing position at the center of aftermarket growth. You’ll own a large installed base across the Northeast region, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long-term revenue. You’ll act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems.**What You’ll Do (Impact & Responsibilities)****Own Aftermarket Sales & Customer Experience*** Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base* Deliver a high-quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy**Serve as a Strategic Customer Partner*** Build and maintain strong relationships with key customers, channel partners, and internal sales teams* Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities**Drive Quoting & Technical Recommendations*** Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts* Prepare accurate and timely quotations using internal tools and pricing guidelines* Coordinate with engineering and suppliers for custom or made-to-order solutions**Fuel Growth Through Opportunity Identification*** Identify and pursue opportunities to expand scope within existing accounts* Use product knowledge and system lifecycle insights to recommend upgrades and cross-sell solutions**Leverage Data & Analytics for Targeting*** Utilize CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data* Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns* Support forecasting and growth strategies through structured data management and insights**Align Regionally for Execution*** Support regional installations and partner alignment with minimal travel as needed* Coordinate closely with third-party representatives to ensure consistency in customer approach and execution**What Great Looks Like (Candidate Profile)*** **Customer-Centric Communicator** – Builds trust quickly and manages relationships across customers, reps, and internal teams* **Commercially Driven** – Sees beyond orders to identify growth, upsell, and lifecycle opportunities* **Technically Curious** – Comfortable interpreting drawings, BOMs, and equipment configurations* **Data-Driven Thinker** – Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand* **Highly Organized Operator** – Manages multiple accounts, quotes, and priorities with precision and follow-through* **Collaborative Influencer** – Works cross-functionally and with external partners to drive aligned outcomes**What We Offer*** High-impact role with ownership of a critical aftermarket revenue stream* Exposure to a large and growing installed base across a key region* Opportunity to blend sales, analytics, and technical expertise* Collaborative environment with cross-functional and regional visibility* Career growth within a global leader in wastewater treatment solutionsWerden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation