Conversational AI and Agentic AI - Manager

PwC South Africa; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Annual discretionary bonus

Job summary

PwC South Africa is seeking a Conversational AI and Agentic AI Manager to lead AI-driven user interaction initiatives within Advisory. You will mentor teams, drive strategy, and deliver client-ready AI solutions, guiding projects from concept to deployment with a client-centric approach.

You will collaborate with multidisciplinary teams, embrace innovation, and ensure quality standards while advancing business outcomes for clients in diverse sectors.

Qualifications

• Bachelor's degree expected.
• Minimum 5 years of experience in relevant field.
• Experience with AI-powered solutions like Dialogflow and Lex.

Responsibilities

• Lead the development and implementation of AI-powered contact center solutions.
• Coach teams in planning and execution of user interaction projects.
• Utilize AngularJS to create dynamic, responsive interfaces.
• Conduct usability testing and user research to inform design decisions.
• Gather requirements and translate into technical specs.
• Develop and customize product designs for client needs.
• Apply human-centered design to validate accessibility across platforms.
• Analyze industry trends to identify opportunities for innovation.
• Mentor junior staff and build client relationships.

Skills

Leadership

Mentoring

Stakeholder management

Education

Bachelor's degree

Tools

AngularJS

HTML5

Figma

Dialogflow

Amazon Lex

Job description

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager Job Description & Summary

The Opportunity

As a Conversational AI and Agentic AI - Manager, you will lead the charge in developing innovative user interaction solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting edge AI solutions that enhance user experiences and meet client needs. This role involves collaborating with multidisciplinary teams to design, develop, and implement AI-driven products that align with our clients' strategic objectives. As a Manager, you will leverage your leadership skills to mentor junior staff and manage client accounts, confirming successful project execution and delivery. You will play a crucial role in strategic planning and fostering a culture of continuous improvement and innovation. Your ability to embrace technology and innovation will be key in delivering exceptional client service and maintaining our firm's quality standards. In this role at PwC, you will have the opportunity to work within our Advisory practice, focusing on the intersection of data, analytics, and AI. You will be responsible for identifying opportunities to enhance client service and drive business success, all while upholding our firm's values and contributing to broader business strategies.

Responsibilities

• Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
• Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
• Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
• Conducting usability testing and user research to inform design decisions and improve user experience
• Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
• Developing and customizing product designs to meet specific client needs and industry standards
• Applying human-centered design principles to validate accessibility and usability across digital platforms
• Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
• Coaching and mentoring junior staff to foster professional growth and enhance team performance
• Building and maintaining strong relationships with clients to deliver exceptional service and support

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience

What Sets You Apart

• Experience with AngularJS for UI development
• Proficiency in HTML5 for web design
• Utilizing Figma for UI design and prototyping
• Conducting usability testing to enhance user experience
• Developing customer experience strategies for contact centers
• Implementing AI-powered solutions like Dialogflow and Amazon Lex
• Leading teams in human-centered design projects

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

To view other PwC job opportunities, visit pwc.com/careers.