Lead Content Strategy for AI-Driven Experiences

ADP; Norfolk (VA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Retirement savings match

Wellness program

Short-term disability

Long-term disability

Paid holidays

Personal days

Vacation

Job summary

ADP is seeking a Lead Content Strategist to connect business priorities with content outcomes, partnering with business units to define content strategies and prioritize investments for associates, clients, and AI-powered experiences.

The role blends strategy, portfolio planning, and content experience design, collaborating with Content Architecture, Information Architecture, Analytics, Product, and Operations to drive measurable value and enterprise alignment.

Qualifications

• 8–10+ years of experience in content strategy, knowledge management, content design, or related disciplines.
• Experience partnering with senior business leaders and stakeholders in a consultative capacity.
• Familiarity with structured content principles, taxonomy, metadata, and governance concepts.
• Experience with AI readiness and content analytics.

Responsibilities

• Serve as the primary content strategy partner to assigned business units and translate objectives into actionable content strategies.
• Lead discovery sessions, interviews, and workshops to identify needs and opportunities for content interventions.
• Develop and maintain content roadmaps and prioritize investments across competing requests.
• Define success measures for content initiatives and collaborate with analytics to evaluate performance.
• Partner with Content and Information Architecture to align strategy with models, metadata, and publishing approaches.

Skills

Content strategy

Stakeholder management

Content governance

AI readiness

Portfolio planning

Strategic consulting

Cross-functional collaboration

Analytics collaboration

Tools

Salesforce Knowledge

SharePoint

DataBricks

Job description

ADP is seeking a Lead Content Strategist to connect business priorities with content outcomes, partnering with business units to define content strategies and prioritize investments for associates, clients, and AI-powered experiences.

The role blends strategy, portfolio planning, and content experience design, collaborating with Content Architecture, Information Architecture, Analytics, Product, and Operations to drive measurable value and enterprise alignment.