Lead Content Management

Tata Consultancy Services; Cupertino (CA); On-site; USD 140,000 - 150,000; Full time

Job summary

Tata Consultancy Services Limited in Cupertino, CA seeks a Digital Knowledge and Communication Lead to create, manage, and improve content across platforms. You will define strategies aligning with business goals, monitor performance, and train admins to ensure high-quality content usage.

The role focuses on UX/UI, knowledge management, and effective external/internal communications, with a strong emphasis on analytics and cross-functional collaboration in a fast-paced environment.

Qualifications

• Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Proven experience in content curation, social media management, or digital marketing.
• Excellent communication, research, analytical, and writing skills.
• Background in Knowledge Base creation, UX/UI and Knowledge Management principles.
• Strong ability to work in a fast-paced, agile environment.

Responsibilities

• Create, manage, and continuously improve content across multiple platforms.
• Define and drive the overall content and communication strategy for managing knowledge across audiences.
• Evaluate existing content platforms and make recommendations for users, content delivery and scalability.
• Monitor content performance using engagement analytics and user feedback; adjust strategy accordingly.
• Ensure existing content is maintained after each release.
• Provide training and support to admin users for high-quality content and platform use.
• Adapt content and communication strategies based on adoption trends and user insights.
• Create and manage internal and external communications plans including announcements, newsletters, and stakeholder updates.

Skills

Communication

Research

Analytical skills

Writing skills

UX/UI knowledge

Knowledge Management

Education

Bachelor's degree

Tools

Website creation tools

SEO tools

Job description

Job Description

Digital Knowledge and Communication Lead

Must Have Technical/Functional Skills

Responsibilities

• Create, manage, and continuously improve content across multiple platforms.
• Define and drive the overall content and communication strategy for managing. Knowledge across audiences (internal/external) and aligning with business goals, user needs and priorities.
• Evaluate existing content platforms and make recommendations based on the need for users, content delivery and scalability.
• Monitor content performance using engagement analytics and user feedback; adjust strategy as needed to optimize value.
• Ensure existing content (sites, repositories, news articles, playbooks, guides) is maintained after each release.
• Provide training and support to admin users, enabling them to contribute high-quality content and use platform functionality effectively.
• Adapt content and communication strategies based on adoption trends and user behavior insights.
• Create and manage internal and external communications plans including announcements, newsletters, and stakeholder updates.
• Develop and apply visual elements-such as logos, illustrations-to support content clarity and engagement.
• Analyze design challenges and provide creative, effective solutions that enhance the user experience.
• Manage multiple content and adoption projects concurrently while meeting deadlines and quality standards.

Qualifications

• Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
• A Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Proven experience in content curation, social media management, or digital marketing.
• Exceptional research, analytical, and writing skills.
• Background in Knowledge Base creation, UX/UI and Knowledge Management principles
• Familiarity with tools for website creation and SEO best practices
• Strong organizational skills and the ability to work both independently and within a team in a fast-paced, agile environment.

Roles & Responsibilities

• Create, manage, and continuously improve content across multiple platforms.
• Define and drive the overall content and communication strategy for managing. Knowledge across audiences (internal/external) and aligning with business goals, user needs and priorities.
• Evaluate existing content platforms and make recommendations based on the need for users, content delivery and scalability.
• Monitor content performance using engagement analytics and user feedback; adjust strategy as needed to optimize value.
• Ensure existing content (sites, repositories, news articles, playbooks, guides) is maintained after each release.
• Provide training and support to admin users, enabling them to contribute high-quality content and use platform functionality effectively.
• Adapt content and communication strategies based on adoption trends and user behavior insights.
• Create and manage internal and external communications plans including announcements, newsletters, and stakeholder updates.
• Develop and apply visual elements-such as logos, illustrations-to support content clarity and engagement.
• Analyze design challenges and provide creative, effective solutions that enhance the user experience.
• Manage multiple content and adoption projects concurrently while meeting deadlines and quality standards.

Qualifications

• Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
• A Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Proven experience in content curation, social media management, or digital marketing.
• Exceptional research, analytical, and writing skills.
• Background in Knowledge Base creation, UX/UI and Knowledge Management principles
• Familiarity with tools for website creation and SEO best practices
• Strong organizational skills and the ability to work both independently and within a team in a fast-paced, agile environment.

Education

• Bachelor's degree

TCS Employee Benefits Summary

• *Discretionary Annual Incentive.
• *Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• *Family Support: Maternal & Parental Leaves.
• *Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• *Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• *Time Off: Vacation, Time Off, Sick Leave & Holidays.
• *Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $140000 - $150000 a year

Location

• Cupertino, CA

Function

• TECHNOLOGY

Role

• Lead

ID

• 434889

Skills

• Communication

Salary Range

• $140,000 - $150,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE