Lead, Consumer AI Solutions

Carnival Corporation & plc

Miami (FL)

Hybrid

USD 180,000 - 240,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

401(k) plan with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Carnival Corporation & plc's Consumer AI team seeks a Manager to lead AI solution development, architecture, and delivery across customer experiences, marketing, ecommerce, and operations. You will oversee AI copilots, agents, and workflows, partnering with business and technology stakeholders to translate opportunities into scalable, measurable AI outcomes.

The role combines AI solution architecture, software development, and prompt engineering with business partnership to accelerate AI

Qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, Software Development, or related field
Experience designing, developing, or implementing AI-powered applications and solutions
Experience working with Generative AI technologies and large language models
Demonstrated ability to translate business requirements into technical solutions
Experience collaborating with cross-functional business and technology teams

Responsibilities

Design, develop, prototype, and deploy AI-powered applications, copilots, agents, and intelligent workflows
Translate business requirements into technical AI solutions and implementation plans
Develop prompts, agent instructions, workflows, APIs, and integrations that support consumer and employee experiences
Build proof-of-concept solutions and rapidly test emerging AI use cases
Partner with Technology teams to operationalize and scale successful AI solutions
Support the execution of the Consumer AI roadmap through hands-on solution development
Evaluate AI use cases across customer engagement, marketing, personalization, ecommerce, and operational workflows
Research emerging AI technologies, platforms, and industry best practices
Recommend solution approaches, tools, and platforms to optimize business outcomes
Contribute technical expertise throughout the AI product lifecycle
Design scalable AI solution architectures aligned with enterprise technology standards
Develop and maintain integrations between AI solutions and enterprise systems
Support implementation of retrieval-augmented generation (RAG), knowledge grounding, vector search, and agent-based architectures
Collaborate with enterprise architects, engineers, and vendors on solution design and deployment
Ensure solutions are secure, maintainable, and scalable
Collaborate with Product, Marketing, Ecommerce, Guest Experience, Technology, Data, and Digital teams
Provide technical consultation on AI implementation approaches
Support user adoption and successful implementation of AI-powered solutions
Facilitate working sessions, demonstrations, and technical reviews
Monitor solution performance, quality, adoption, and business outcomes
Establish testing, evaluation, and validation frameworks for AI solutions
Continuously optimize prompts, workflows, and user experiences
Support responsible AI practices, governance standards, privacy requirements, and security controls
Document technical solutions and operational procedures