Consumer AI Analytics & Insights Strategist

Carnival Cruise Line

Miami (FL)

On-site

USD 85,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Employee discounts

On-site fitness center

Job summary

Carnival Cruise Line is seeking an Analyst, Consumer AI Analytics & Insights to measure, analyze, and optimize performance and business impact of Consumer AI initiatives. You will build KPI frameworks, dashboards, and executive-grade reporting to drive adoption and value realization.

You'll partner with AI leaders to evaluate opportunities, conduct experiments, and translate findings into actionable recommendations that improve guest experiences and operational efficiency across our digital

Qualifications

Bachelor's degree in Business, Analytics, Information Systems, Marketing, Data Science, Computer Science, or related field
Strong analytical and problem-solving skills
Experience working with data analysis, reporting, project coordination, or business analysis activities
Strong written and verbal communication skills
Ability to work effectively with cross-functional business and technology teams

Responsibilities

Develop KPI frameworks and measurement plans for AI initiatives
Analyze customer, digital, loyalty, marketing, ecommerce, and operational data to identify AI opportunities
Create dashboards and scorecards tracking AI adoption, effectiveness, utilization, and business value
Measure revenue impact, productivity improvements, containment rates, customer satisfaction, and operational efficiencies
Perform trend analysis to identify optimization opportunities and emerging patterns
Support AI performance measurement from pilot through production deployment
Support user acceptance testing (UAT), pilot programs, and solution validation activities
Document test plans, testing results, defects, risks, and enhancement recommendations
Assist in evaluating AI-generated outputs for quality, accuracy, relevance, consistency, and compliance
Coordinate stakeholder feedback collection, issue tracking, and resolution monitoring
Support prompt testing, solution evaluations, model assessments, and AI performance benchmarking
Design and support A/B testing, pilot measurement, and experimentation frameworks
Analyze adoption trends, engagement patterns, containment rates, escalation behavior, and feature utilization
Evaluate effectiveness, intent recognition accuracy, resolution effectiveness, and customer experience outcomes
Provide recommendations to improve AI experiences, workflows, personalization, and business results