Lead Concierge - Front Desk & Resident Services

Monarch Communities; Wall Township (NJ); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health Insurance: Medical/Rx, Dental,

401(k) Retirement with Company Match

Paid Time Off (PTO) and Holidays

Tuition Reimbursement

Employee Assistance Program (EAP)

Life Insurance/AD&D

FSA (Commuter/Parking)

Job summary

Monarch Communities in Wall Township, NJ seeks a Concierge Team Lead to oversee the front desk and support sales and operations. You will provide a warm first impression and coordinate information for residents and inquiries.

Reporting to the Business Operations Director, you’ll schedule staff, manage tasks, handle projects, and ensure regulatory compliance across activities while delivering exceptional service.

Qualifications

• High school diploma preferred.
• Strong interpersonal skills and ability to relate to diverse people.
• Experience working with the senior population.
• Proficiency in Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications.

Responsibilities

• Schedules Concierge Team Members to ensure front desk coverage.
• Assigns daily tasks and monitors completion.
• Supports Business Operations Director and Sales Counselor with projects.
• Maintains office supplies and coordinates equipment maintenance.
• Answers and screens calls; handles community mail.
• Updates emergency contact logs and monitors safety systems.
• Orders supplies and assists in administrative tasks as needed.

Skills

Interpersonal skills

Experience with seniors

Communication

Customer service

Adaptability

Education

High School Diploma

Tools

Microsoft Office

Excel

Job description

Monarch Communities in Wall Township, NJ seeks a Concierge Team Lead to oversee the front desk and support sales and operations. You will provide a warm first impression and coordinate information for residents and inquiries.

Reporting to the Business Operations Director, you’ll schedule staff, manage tasks, handle projects, and ensure regulatory compliance across activities while delivering exceptional service.