Concierge Lead – Senior Living

Monarch Communities; Webster (PA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

Monarch Communities in Webster, PA is seeking a Concierge Team Leader to oversee the front desk and support sales and marketing efforts. This non-exempt, hourly role reports to the Business Operations Director and requires managing schedules and daily tasks.

You will respond to calls, coordinate maintenance, assist with projects, ensure compliance with regulations, and provide excellent resident service in a collaborative, compassionate environment.

Qualifications

• High school diploma preferred.
• Strong interpersonal skills and ability to relate to a variety of people.
• Experience working with the senior population.
• Proficiency in Microsoft Office (Windows, Outlook, Excel) with ability to learn new applications.

Responsibilities

• Schedules Concierge Team Members to ensure front desk coverage.
• Assigns daily tasks and ensures completion.
• Assist Business Operations Director and Sales Counselor with special projects.
• Maintain office supplies and equipment.
• Answer and screen incoming calls professionally.
• Process community mail and emergency contact logs.
• Monitor security alarms and resident call system.
• Assist in administrative tasks as assigned.
• Participate in in-service trainings and ensure regulatory compliance.

Skills

Interpersonal skills

Senior population experience

Computer skills

Education

High school diploma preferred

Tools

Microsoft Office

Job description

Monarch Communities in Webster, PA is seeking a Concierge Team Leader to oversee the front desk and support sales and marketing efforts. This non-exempt, hourly role reports to the Business Operations Director and requires managing schedules and daily tasks.

You will respond to calls, coordinate maintenance, assist with projects, ensure compliance with regulations, and provide excellent resident service in a collaborative, compassionate environment.