Lead Concierge/Front Desk Full Time

The Waters; Plymouth (MN); Vor Ort; USD 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid holidays

OnShift income access

PTO

Medical and Dental benefits

401k

Zusammenfassung

The Waters seeks a Lead Concierge to oversee the Concierge team, act as the face of the community, and coordinate resident and guest activities. You will model and lead the team, train staff, and work with the operations manager to track performance.

The role requires hospitality-focused leadership, compassion for elderly care, and a commitment to creating a warm, engaging environment for residents and their families.

Qualifikationen

• Advanced education in hospitality or related field preferred but not required.
• Minimum of two years' experience as a concierge or related position.
• Leadership experience preferred but not required.
• Compassion for hospitality, service, and elderly care excellence.
• Create a fun, engaging and caring environment for residents.
• Engage residents' family and friends and visit with them.

Aufgaben

• Oversee Concierge team operations and performance.
• Serve as the face of the community and coordinate resident/guest activities.
• Monitor customer service metrics with Business Operations Manager.
• Train and mentor Concierge staff to uphold service standards.

Kenntnisse

Hospitality service

Guest interaction

Team leadership

Compassionate care

Ausbildung

Hospitality-related education

Jobbeschreibung

Full Time: 8AM to 4:30PM Monday through Friday

The mission of The Waters is 'To create a sense of community where everyone THRIVES'.

We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional, caring, and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE, just as our residents do.

Why The Waters?

• Paid holidays; double time for holidays worked
• Instant access to 50% of earned but unpaid income with OnShift
• PTO, use it as you earn it
• Medical and Dental Benefits available the 1st of the month
• 401k, fully vested
• The Waters Values Teamwork, Humility, Responsibility, Innovation, where Victories are celebrated and Every moment matters! Where you can THRIVE!

The Lead Concierge is a "working team leader" role that is directly responsible for overseeing the operation of the Concierge team, serving as the face of the community and managing the hub for resident and guest activity planning. He/she models, leads, trains and monitors the performance of the Concierge team and works with the Business Operations Manager to track Concierge team performance and customer service metrics.

Qualifications

• Advanced education in hospitality or related field preferred but not required
• Minimum of two years' as a concierge or related position required
• Leadership experience preferred but not required
• Possess compassion for and commitment to hospitality, service, and excellence in elderly care
• Create a fun, engaging and caring environment for our residents
• Engage resident's family and friends and take time to visit with them

The Waters is an equal opportunity employer proudly committed to a diverse workforce. The Waters participates in E-Verify.

Salary: $19.00 - $20.00 per hour