Lead Concierge & Luxury Guest Experience Architect

B.F. Saul Company Hospitality; Washington (Washington County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

The Hay-Adams, a luxury hotel in Washington, DC, seeks an Assistant Chief Concierge to curate personalized experiences and uphold Forbes Travel Guide Five Star standards. You will lead the Bell and Door teams and maintain exceptional service across all guest interactions.

Applicants should bring extensive luxury concierge experience, strong leadership, and deep knowledge of Washington's dining, culture, and attractions. Equal opportunity employer committed to diversity.

Qualifications

• Minimum of 3 years of luxury hospitality experience with concierge background.
• Extensive knowledge of Washington, DC, its dining, entertainment, and attractions.
• Excellent interpersonal, communication, and leadership skills.

Responsibilities

• Anticipate guest requests and needs across departments.
• Deliver proactive, exceptional service and moments of delight.
• Create customized guest experiences, itineraries, and exclusive access opportunities.
• Ensure all guest interactions align with Forbes Travel Guide Five Star standards.
• Oversee Bell and Door teams, ensuring smooth daily operations and coaching.

Skills

Luxury hospitality

Concierge experience

Leadership

English communication

Job description

The Hay-Adams, a luxury hotel in Washington, DC, seeks an Assistant Chief Concierge to curate personalized experiences and uphold Forbes Travel Guide Five Star standards. You will lead the Bell and Door teams and maintain exceptional service across all guest interactions.

Applicants should bring extensive luxury concierge experience, strong leadership, and deep knowledge of Washington's dining, culture, and attractions. Equal opportunity employer committed to diversity.