Concierge

White Lodging; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

DailyPay

Health insurance

Dental and Vision insurance

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Tuition reimbursement

Hotel discounts

Job summary

White Lodging is seeking a friendly Concierge to deliver the highest level of guest service at our Austin properties. You will anticipate guest needs, assist with reservations and transportation, and share thoughtful recommendations.

The role requires excellent communication, a positive, team-oriented attitude, and the ability to stay composed under pressure. You should be comfortable standing and moving for long periods.

Qualifications

• Excellent communication and listening skills.
• Outgoing, sociable personality with a service mindset.
• Ability to adapt to guests' diverse needs and preferences.

Responsibilities

• Provide highest quality of service to guests and anticipate their needs.
• Assist guests with reservations, hotel information, and transportation arrangements.
• Develop knowledge of hotel services and local area to provide informed recommendations.
• Resolve guest concerns and complaints promptly and professionally.
• Assist guests with food and beverage needs in concierge lounge and maintain lounge cleanliness.
• Maintain positive working relationships and present a neat, professional appearance.

Skills

Communication

Customer service

Problem-solving

Team player

Adaptability

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

What You’ll Do

• The concierge will provide the highest quality of service to the guest, anticipating and exceeding their expectations.
• Assist guests with any special requests including reservations, hotel information, and arranging transportation.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
• Help to resolve any guest complaints or concerns that come your way.
• Assist guests with food and beverage needs while in the concierge lounge and clean the lounge as needed.
• Develop and maintain positive working relationships.
• Be an ambassador of our establishment by maintaining a neat and professional personal appearance.
• Perform other duties as assigned.

What You’ll Bring

• The concierge will have an outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude and a team-player mindset.
• A talent for problem-solving and the ability to adapt to any situation.
• Ability to stand and walk for long periods of time and to lift at least 10 pounds regularly.

Other information:

What You Can Look Forward To

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.