Lead Community Health Worker

Saint Joseph Mercy Health System; Detroit (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Community Health Worker to enhance health outcomes in the community. This vital role involves mentoring a team of Community Health Workers, ensuring adherence to protocols, and acting as a liaison between healthcare providers and patients. The ideal candidate will bring experience in community health, strong communication skills, and a commitment to diversity and inclusion. Join a forward-thinking organization dedicated to making a positive impact on health disparities and delivering quality service to the community.

Qualifications

• Experience as a Community Health Worker required, with CHW certification needed within three months.
• Ability to communicate effectively in English; bilingual skills preferred.

Responsibilities

• Guide and mentor Community Health Workers to improve health outcomes.
• Ensure compliance with program guidelines and assist with referrals.

Skills

Community Health Work Experience

Bilingual Communication

Documentation Skills

Team Collaboration

Cultural Competency

Education

High School Diploma or GED

Job description

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Description:

A Lead Community Health Worker (Lead CHW) is a seasoned, frontline public health worker who is a trusted member of and/or has a remarkable understanding of the community served. Under general supervision, provides day-to-day guidance to a team of Community Health Workers, who are working to improve health outcomes and eliminate racial, ethnic, and economic disparities in those outcomes. In this role, the Lead CHW will serve as a coach and mentor to Community Health Workers and ensure compliance with program guidelines. Acts as a link between the Community Health Workers, health system teams, and the community to facilitate access to services and improve the quality and cultural proficiency of service delivery.

Employment Type:

Full time

Essential Functions

1. Supports the day-to-day functions of assigned CHW team; provides manager with updates regarding CHWs’ daily responsibilities, performance, and productivity, as well as internal resource needs.
2. Assists with assigning incoming referrals and monitoring volume of referrals of assigned CHWs.
3. Ensures CHWs follow protocols (e.g., patient encounters, documentation, etc.) with accuracy and in a timely fashion.
4. Serves a limited caseload in a similar manner as CHWs, including providing basic education regarding chronic health conditions and health promotion, facilitating connection to health care and support services, and serving as a liaison between providers and patients.
5. Schedules and facilitates team huddles and regular check-ins with each CHW to provide feedback, instruction, and recommendations for ongoing colleague development.
6. Supports integrating and promoting CHW services within the health system and community through health system and community events, speaking engagements, interdepartmental meetings, in-services, and distribution of program materials.
7. Works with the supervisors and clinical care teams to establish and/or refine protocols for Community Health Workers engaging individuals, completing the documentation, and working with community resources.
8. Supports CHW program and service enhancements where needed to better support individuals and improve the quality-of-service delivery.
9. Serves as a mentor and coach to Community Health Workers.
10. Maintains a working knowledge of applicable laws, regulations, and organizational policies to ensure ethical and professional behavior.

Minimum Qualifications

1. Experience as a Community Health Worker required; must obtain a Trinity Health or equivalent CHW certification within three months of hire.
2. High school diploma or GED. Three to five (3-5) years of community involvement experience.
3. Ability to read, comprehend, and communicate effectively in English; bilingual skills are preferred.
4. Ability to document accurately and effectively communicate with patients and professionals.
5. Comfortable working in a diverse, inclusive environment and operating collaboratively with clinical teams.
6. Must be able to travel to patients' homes as needed.

Our Commitment to Diversity and Inclusion

Trinity Health values diversity, equity, and inclusion, reflecting our Mission and Core Values. We are an Equal Opportunity Employer, considering all qualified applicants without regard to protected characteristics.