Remote Community Health Coordinator

UT Southwestern Medical Center; Dallas (TX); Remote; USD 65,000 - 75,000; Full time

Job summary

A leading medical center in Dallas seeks a Remote Community Health Coordinator to manage team operations and enhance service delivery. The successful candidate will oversee the community health team, ensuring compliance with program requirements while fostering good community relationships. A competitive salary and comprehensive benefits package are included.

Benefits

Healthcare coverage from day one

Paid Time Off available from day one

Tuition Reimbursement

Paid Parental Leave

Qualifications

• Requires certification as a Community Health Worker in Texas upon hire.
• 4 years of experience as a Certified Community Health Worker.

Responsibilities

• Oversees and trains Remote Community Health Service team members.
• Provides daily operational management of patient participation activities.
• Works with NAIP Manager on marketing efforts and outreach.

Skills

Management

Community Engagement

Communication

Training

Education

High School Diploma or equivalent

Some College

Job description

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WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

The Remote Community Health Services Coordinator will provide daily oversight of the Remote Community Health Services Team members within the Network Access Improvement Program (NAIP). The Remote Community Health Services Coordinator will ensure all aspects of operations related to the scope of services, participation requirements, and adherence to department procedures for the NAIP program is maintained, including the organization, planning, implementation and evaluation of all activities performed by team members in conjunction with and under the direction of the NAIP Manager.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!
  
  

Required

EXPERIENCE AND EDUCATION

• Education High School Diploma Or equivalent or
• Experience 4 years Experience as a Certified Community Health Worker and
• Licenses and Certifications (CHW) Community Health Worker Current certification as a Community Health Worker in the state of Texas Upon Hire
  
  

Preferred

• Education Some College
• Experience Some managerial experience
  
  

Job Duties

• Oversees and trains Remote Community Health Service team members' knowledge and skills necessary to perform all required program activities.
• Provides daily operational management of Network Access Improvement Program (NAIP) patient participation activities performed by team members to assure high levels of participant satisfaction with a focus on PACT. Serves as first-line manager for all team members within the program.
• Assists Manager by utilizing high-risk member reporting to identify/select possible candidates for each service.
• Works with NAIP Manager on marketing efforts: includes outreach to clinics having possible candidates and arranging presentations to these or other potential community partners as needed.
• Enrolls, sets up, and validates RPM equipment in member's residences; Educates member on use and features.
• Educates members about all remote service NAIP programs and their benefits for health and quality of life.
• Oversees RPM utilization and troubleshoots issues related to equipment replacement, repair, or refurbishing.
• Works with RPM vendor to address any equipment or portal software issues or needs.
• Assists community partners with barriers to member access and compliance to services; assists with connecting members to community partners as needed. Assists participation compliance through telephonic or face-to-face visits as needed.
• Assists with writing models, protocols, and scripting utilized in the NAIP program. This includes Mobile Community Health Programs, Remote Patient Monitoring (RPM), and Medication Management.
• Serves as liaison between UTSW, Amerigroup Medicaid, program vendors, and community partners.
• Attends meetings with community partners to address goals, barriers to services, and program improvement, assists with weekly and monthly reporting;
• Provides NAIP Manager reporting on marketing outreaches, referrals to programs, discharges, and others.
• Audits member RPM charts monthly for accuracy, productivity, and timeliness;
• Performs other duties as assigned.
  
  

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

Texas-Dallas-5323 Harry Hines Blvd

Work Locations

5323 Harry Hines Blvd

Job

Clinical

Organization

727014 - HSN-Amb Remote Pat Monitoring

Schedule

Full-time

Shift

Day Job

Employee Status

Regular

Job Type

Standard

Job Posting

Jun 21, 2025, 2:24:22 AM

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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