Lead Community Health Navigator – Panel Support (Hybrid)

Neighborcare Health; Seattle (WA); Hybrid; USD 51,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Retirement match

.Employee assistance program

Job summary

Neighborcare Health in Seattle seeks a Community Health Navigator Lead – Panel Support to deliver social services navigation for high-need patients, coordinating with RN care management and external partners.

You will manage a caseload, assess needs, connect patients to housing, food, behavioral health, and benefits, and document activities in the EHR, ensuring timely, person-centered care aligned with Neighborcare’s mission.

Qualifications

• High School diploma or GED or equivalent relevant experience in health care or social services.
• Must show proof of Community Health Worker Core Competency Course Certificate or obtain within 9 months.
• Must show proof of Community Health Worker Pediatric Course Certificate or obtain within the first 12 months.
• Minimum of 1-2 years of community health outreach, patient navigation, or related experience.
• Experience working with diverse populations and navigating social services.

Responsibilities

• Maintain a rotating caseload of empaneled patients and provide navigation support.
• Assess needs and help patients access housing, food, healthcare, and other services; coordinate with team.
• Collaborate with RN Care Management and other care teams to maximize access to navigation services.
• Document screenings, social histories, and navigation activities in the EHR.
• Maintain accurate documentation of care coordination activities.
• Refer high-risk patients to RN Care Management or external supports.
• Train new team members and assist in developing workflows.

Skills

English communication

Care coordination

EHR systems

Team collaboration

Multilingual

Detail oriented

Customer service

Education

High School diploma/GED

CHW Core Competency Course

CHW Pediatric Course

2-year health/social services degree or equivalent

Tools

Epic documentation

MS Windows / 10-key / typing

Job description

Neighborcare Health in Seattle seeks a Community Health Navigator Lead – Panel Support to deliver social services navigation for high-need patients, coordinating with RN care management and external partners.

You will manage a caseload, assess needs, connect patients to housing, food, behavioral health, and benefits, and document activities in the EHR, ensuring timely, person-centered care aligned with Neighborcare’s mission.