Lead, Commercial Insurance Servicing

Gusto; Denver (CO); Hybrid; USD 92,000 - 113,000; Full time

Benefits offered by this job

Equity/RSUs

Benefits

Hybrid work schedule

Job summary

Gusto is building its P&C insurance servicing team in Denver. You will hire, coach, and lead a licensed team handling endorsements, renewals, claims, and carrier relationships while developing scalable SOPs and automation.

The role requires 5+ years in commercial lines service and 1–2+ years of leadership, plus an active P&C license (Colorado preferred). The team operates in a hybrid model with a Denver focus and cross‑functional partnerships with product and engineering.

Qualifications

• 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier.
• 1–2+ years leading or supervising a service team.
• Active P&C producer license (Colorado preferred) and willingness to obtain nonresident licenses across operating footprint.

Responsibilities

• Hire, onboard, and lead a small team of licensed account managers, setting the service standards, escalation paths, and quality bar.
• Own service-level performance for the book and report to Financial Services leadership.
• Carry the toughest escalations: contested or rescinded broker-of-record situations, complex coverage disputes, and carrier issues your team can't yet close alone.
• Own the carrier relationship on servicing matters—appointment paperwork, escalation channels, SLA negotiation—and collaborate with product and engineering.
• Translate recurring manual work into product requirements, partnering with product and engineering on automation and AI tool adoption.
• Own the compliance backbone of the function—supervision documentation, continuing education tracking, and record retention.
• Coach your team's growth through regular 1:1s and performance conversations, and build the hiring plan.

Skills

Commercial lines service

People leadership

Carrier relationships

AI and automation fluency

Compliance oversight

Coaching

Education

P&C producer license

Tools

Carrier portals (Hartford, AmTrust)

Job description

Gusto is building its P&C insurance servicing team in Denver. You will hire, coach, and lead a licensed team handling endorsements, renewals, claims, and carrier relationships while developing scalable SOPs and automation.

The role requires 5+ years in commercial lines service and 1–2+ years of leadership, plus an active P&C license (Colorado preferred). The team operates in a hybrid model with a Denver focus and cross‑functional partnerships with product and engineering.