Lead Coffee Store GM: Culture, Growth & Guest Excellence

Ziggi’s Coffee, LLC; Estes Park (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC in Estes Park, CO is seeking a hands-on General Manager who leads every shift with energy and accountability. You will oversee daily operations and mentor your team to deliver a welcoming guest experience and consistent quality.

As a brand ambassador, you’ll drive scheduling, inventory, and labor goals while maintaining food safety standards and store cleanliness. You’ll communicate clearly with owners and leadership to align on goals and culture.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in coaching and developing teams.
• Experience managing labor goals, scheduling, and inventory.
• Excellent communicator who remains calm and effective under pressure.
• Passionate about building a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a high-quality guest experience.
• Provide ongoing feedback to team members to promote growth and accountability.
• Interview, onboard, and train new staff in alignment with company values.
• Write and maintain employee schedules and manage labor goals.
• Oversee inventory levels, ordering, and waste reduction.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance by reviewing guest feedback and service metrics.
• Communicate with owners, leadership, and staff for alignment.

Skills

Leadership

Team development

Guest experience

Communication

Labor management

Scheduling

Inventory control

Food safety

Job description

Ziggi’s Coffee, LLC in Estes Park, CO is seeking a hands-on General Manager who leads every shift with energy and accountability. You will oversee daily operations and mentor your team to deliver a welcoming guest experience and consistent quality.

As a brand ambassador, you’ll drive scheduling, inventory, and labor goals while maintaining food safety standards and store cleanliness. You’ll communicate clearly with owners and leadership to align on goals and culture.