Lead Clinical Training and Support- Physician Services Organization- New York

NewYork-Presbyterian Hospital; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NewYork-Presbyterian Hospital is seeking a Lead Clinical Training and Support professional to empower physician practices across NYPMG. Hybrid role based in New York, NY, focused on education, workflow optimization, and Epic/Duo/Dragon system proficiency.

You will lead onboarding, develop resources, mentor staff, and drive operational excellence while collaborating with clinical and IT teams to improve end-user experiences and care delivery.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of five (5) years of related healthcare operations, training, clinical systems support, or workflow optimization experience.
• Strong verbal and written communication skills.
• Experience delivering education, training, and support to healthcare providers and staff.

Responsibilities

• Lead ongoing workflow optimization initiatives to improve efficiency, end-user experience, and adoption of clinical systems.
• Conduct provider engagement sessions to identify workflow gaps, assess operational needs, and support continuous improvement efforts.
• Develop, implement, and sustain standardized workflows across regions to promote consistency and best practices.
• Oversee the creation, maintenance, and standardization of educational resources, onboarding materials, and workflow documentation.
• Lead the development and maintenance of ambulatory tip sheets, workflow guides, and provider support resources.
• Analyze system utilization, provider feedback, and operational trends to identify training and workflow improvement opportunities.
• Lead provider onboarding initiatives, Epic proficiency programs, In Basket management standards, and workflow standardization efforts.
• Serve as a liaison between clinical users and technical teams to facilitate communication and prioritize workflow enhancements.
• Coordinate training schedules and educational activities to maintain operational and quality standards.
• Train and onboard new team members while providing coaching, guidance, and ongoing support.
• Oversee workflow update requests and support tickets, providing direction on issue resolution and best practices.
• Serve as a subject matter expert for Epic EMR, Duo, Dragon, e-Prescribing applications, and other clinical technologies.
• Lead and participate in special projects and perform additional responsibilities as assigned.

Skills

Communication skills

Customer service

Prioritization

Training delivery

Healthcare operations

Education

Bachelor's Degree or equivalent

Master's Degree

Tools

Epic EMR

Duo

Dragon

e-Prescribing apps

Job description

Location: New York, New York

Shift: Day (United States of America)

Description: Lead Clinical Training and Support - Physician Services Organization Supports NewYork-Presbyterian Medical Groups

Location: Hybrid- New York, NY

Schedule: Monday - Friday, 8:00 AM - 4:00 PM

Hours: 35 hours per week

Job Type: Full-Time

Feel the Pride

At NewYork-Presbyterian, we are committed to providing exceptional, patient-centered care through innovation, collaboration, and operational excellence. As one of the nation's most comprehensive academic health care systems, we partner with two world-renowned medical schools to deliver high-quality care across the New York metropolitan area.

NewYork-Presbyterian Medical Groups (NYPMG) are an integral part of our physician enterprise, supporting ambulatory care practices across multiple specialties. Through collaboration with ColumbiaDoctors and Weill Cornell Physicians, our physicians and healthcare professionals provide outstanding care close to home for the communities we serve.

Lead Clinical Training and Support- Hybrid

The Lead Clinical Training and Support professional serves as a key resource supporting physician practices across NewYork-Presbyterian Medical Groups. This role provides education, training, workflow optimization, and application expertise to physicians, advanced practice providers, and staff. In addition to training responsibilities, the Lead Clinical Training and Support professional acts as a subject matter expert, drives workflow improvement initiatives, supports provider onboarding, mentors team members, and promotes operational excellence throughout the organization.

Key Responsibilities

• Lead ongoing workflow optimization initiatives to improve efficiency, end-user experience, and adoption of clinical systems within ambulatory practices.
• Conduct provider engagement sessions to identify workflow gaps, assess operational needs, and support continuous improvement efforts.
• Develop, implement, and sustain standardized workflows across regions to promote consistency and best practices.
• Oversee the creation, maintenance, and standardization of educational resources, onboarding materials, and workflow documentation.
• Lead the development and maintenance of ambulatory tip sheets, workflow guides, and provider support resources.
• Analyze system utilization, provider feedback, and operational trends to identify training and workflow improvement opportunities.
• Lead provider onboarding initiatives, Epic proficiency programs, In Basket management standards, and workflow standardization efforts.
• Serve as a liaison between clinical users and technical teams to facilitate communication and prioritize workflow enhancements.
• Coordinate training schedules and educational activities to maintain operational and quality standards.
• Train and onboard new team members while providing coaching, guidance, and ongoing support.
• Oversee workflow update requests and support tickets, providing direction on issue resolution and best practices.
• Serve as a subject matter expert for Epic EMR, Duo, Dragon, e-Prescribing applications, and other clinical technologies.
• Lead and participate in special projects and perform additional responsibilities as assigned.

Required Criteria

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum of five (5) years of related healthcare operations, training, clinical systems support, or workflow optimization experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building skills.
• Demonstrated ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience delivering education, training, and support to healthcare providers and staff.

Preferred Criteria

• Master's Degree.
• Experience supporting ambulatory clinical workflows.
• Advanced knowledge of Epic EMR and related clinical technologies.
• Prior experience leading projects, mentoring staff, or coordinating enterprise-wide initiatives.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion.

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.