Hybrid Lead, Clinical Training & Workflow Improvement

NewYork-Presbyterian Hospital; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NewYork-Presbyterian Hospital is seeking a Lead Clinical Training and Support professional to empower physician practices across NYPMG. Hybrid role based in New York, NY, focused on education, workflow optimization, and Epic/Duo/Dragon system proficiency.

You will lead onboarding, develop resources, mentor staff, and drive operational excellence while collaborating with clinical and IT teams to improve end-user experiences and care delivery.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of five (5) years of related healthcare operations, training, clinical systems support, or workflow optimization experience.
• Strong verbal and written communication skills.
• Experience delivering education, training, and support to healthcare providers and staff.

Responsibilities

• Lead ongoing workflow optimization initiatives to improve efficiency, end-user experience, and adoption of clinical systems.
• Conduct provider engagement sessions to identify workflow gaps, assess operational needs, and support continuous improvement efforts.
• Develop, implement, and sustain standardized workflows across regions to promote consistency and best practices.
• Oversee the creation, maintenance, and standardization of educational resources, onboarding materials, and workflow documentation.
• Lead the development and maintenance of ambulatory tip sheets, workflow guides, and provider support resources.
• Analyze system utilization, provider feedback, and operational trends to identify training and workflow improvement opportunities.
• Lead provider onboarding initiatives, Epic proficiency programs, In Basket management standards, and workflow standardization efforts.
• Serve as a liaison between clinical users and technical teams to facilitate communication and prioritize workflow enhancements.
• Coordinate training schedules and educational activities to maintain operational and quality standards.
• Train and onboard new team members while providing coaching, guidance, and ongoing support.
• Oversee workflow update requests and support tickets, providing direction on issue resolution and best practices.
• Serve as a subject matter expert for Epic EMR, Duo, Dragon, e-Prescribing applications, and other clinical technologies.
• Lead and participate in special projects and perform additional responsibilities as assigned.

Skills

Communication skills

Customer service

Prioritization

Training delivery

Healthcare operations

Education

Bachelor's Degree or equivalent

Master's Degree

Tools

Epic EMR

Duo

Dragon

e-Prescribing apps

Job description

NewYork-Presbyterian Hospital is seeking a Lead Clinical Training and Support professional to empower physician practices across NYPMG. Hybrid role based in New York, NY, focused on education, workflow optimization, and Epic/Duo/Dragon system proficiency.

You will lead onboarding, develop resources, mentor staff, and drive operational excellence while collaborating with clinical and IT teams to improve end-user experiences and care delivery.